Cresta

1 year ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Deliver AI-powered customer experience solutions to enterprise contact centers by integrating CX technologies, contact center platforms, and Cresta SDKs. Collaborate with Solution Architects and Customer Success to remove technical barriers, drive value, and help scale land-and-expand opportunities across the US and Canada.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Execute on integration design and project plan created by IMs, SAs and other stakeholders.
•Design, build and deploy applications using Cresta SDKs, libraries and APIs.
•These applications will be integrated with contact center chat or phone platforms.
•Participate in testing, troubleshooting and maintenance of Cresta products.
•Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.

Key Requirements

•Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
•Ability to use APIs and SDKs to build value added solutions
•Experience with AWS and Git
•Hands on experience in Go, Python and Javascript
•Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Experience:AICXContact centerSaaS

Skills:CommunicationProblem-solvingCollaboration

Languages:English

Tech Stack:GoPythonJavaScriptAWSAPIsSDKsGitAWS ConnectGenesysFive9

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Cresta

1 year ago

Customer Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Execute on integration design and project plan created by IMs, SAs and other stakeholders.
•Design, build and deploy applications using Cresta SDKs, libraries and APIs.
•These applications will be integrated with contact center chat or phone platforms.
•Participate in testing, troubleshooting and maintenance of Cresta products.
•Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.

Key Requirements

•Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
•Ability to use APIs and SDKs to build value added solutions
•Experience with AWS and Git
•Hands on experience in Go, Python and Javascript
•Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Experience:AICXContact centerSaaS

Skills:CommunicationProblem-solvingCollaboration

Languages:English

Tech Stack:GoPythonJavaScriptAWSAPIsSDKsGitAWS ConnectGenesysFive9

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn