Spa Receptionist

FIVE Hotels & Resorts
Dubai
Workplace: OnsiteFull timeAED 1,600+ monthlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Time management","Multi-tasking","Professionalism","Safety compliance"]

Provide a luxury guest experience at the spa by answering calls, welcoming visitors, and handling questions with professionalism and courtesy. Manage spa check-in/check-out and payment procedures according to hotel policies, open and close the spa punctually, maintain guest records and a clean reception area, and coordinate maintenance needs. Promote spa treatments and retail products, gather guest feedback to improve service standards, and ensure spa equipment and health & safety practices are followed.

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FursaFursa
FIVE Hotels & Resorts
FIVE Hotels & Resorts
3 days ago

Spa Receptionist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide a luxury guest experience at the spa by answering calls, welcoming visitors, and handling questions with professionalism and courtesy. Manage spa check-in/check-out and payment procedures according to hotel policies, open and close the spa punctually, maintain guest records and a clean reception area, and coordinate maintenance needs. Promote spa treatments and retail products, gather guest feedback to improve service standards, and ensure spa equipment and health & safety practices are followed.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Answer telephone calls promptly and provide precise guest information in a FIVE-styled manner.
  • •Handle guests’ questions and concerns with utmost professionalism and courtesy.
  • •Ensure spa check-in, check-out, and payment procedures are completed according to company policies.
  • •Open and close the spa punctually, maintain comprehensive guest records, and keep the reception/front desk clean and organised.
  • •Promote spa services and retail products, gather guest feedback, and monitor/report maintenance needs promptly.

Pay and Benefits

Salary: AED 1,600 monthly

Key Requirements

  • •Previous experience in the Spa industry (advantageous).
  • •Strong commitment to luxury service standards and providing a FIVE-star guest experience.
  • •Hands-on familiarity with safely using and maintaining spa equipment.
  • •Comprehensive understanding of health and safety regulations, standards, and best practices in spa operations.
  • •Strong time management and multi-tasking skills, including professionalism under pressure.
Experience:Spa
Skills:Customer serviceTime managementMulti-taskingProfessionalismSafety compliance

Company Brief

FIVE Hotels & Resorts
Operates a portfolio of luxury hotels, residences, and lifestyle destinations offering upscale accommodations, dining, spa, and event services across international leisure and city locations, with flagship properties in Dubai and other global markets.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
WebsiteLinkedIn