Customer Experience Customer Success Specialist - Security

Cisco
Kuala Lumpur
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Strategic thinking","Technical advisory","Collaboration","Customer focus","Problem solving"]

Serve as a strategic advisor and technical expert for Cisco customers in Networking, Security, and Cloud & AI Infrastructure. Lead the full customer adoption journey—baselining environments, building onboarding roadmaps, running executive workshops and tailored sessions, and mitigating adoption risks. Document multi-functional plans and provide feedback as the “voice of the customer” to shape Cisco Engineering and Product Management roadmaps.

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Cisco
Cisco
2 months ago

Customer Experience Customer Success Specialist - Security

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Last checked: 5 hours agoStatus: Live

Job Summary

Serve as a strategic advisor and technical expert for Cisco customers in Networking, Security, and Cloud & AI Infrastructure. Lead the full customer adoption journey—baselining environments, building onboarding roadmaps, running executive workshops and tailored sessions, and mitigating adoption risks. Document multi-functional plans and provide feedback as the “voice of the customer” to shape Cisco Engineering and Product Management roadmaps.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Lead targeted customer engagements that accelerate product adoption and drive measurable business value
  • •Own the full adoption journey, including baselining customer environments and building onboarding roadmaps
  • •Facilitate executive-level workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to customer needs
  • •Apply validated adoption frameworks to help customers bridge the gap from purchase to realized business outcomes
  • •Identify and mitigate adoption risks, document adoption plans and communications, and incorporate customer feedback into product roadmaps

Key Requirements

  • •3–5 years in technical consulting or security-focused customer-facing roles
  • •Foundational knowledge of Cisco Secure Access, Umbrella, DUO, and ISE
  • •Understanding of verifying requirements post-onboarding and the transition to initial product utilization
  • •Exposure to Next Generation Firewall (NGFW) and foundational security feature sets
  • •Bachelor’s degree in Engineering or Computer Science
Experience:SecurityTechnical consultingCustomer-facing
Education:Bachelor's in Engineering or Computer Science
Skills:Strategic thinkingTechnical advisoryCollaborationCustomer focusProblem solving
Certifications:CCNACCNP
Tech Stack:Cisco Secure AccessUmbrellaDUOISENext Generation Firewall (NGFW)Expert-Insight-Series (EIS)Accelerators

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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