Data Incident and Problem Management Analyst

General Dynamics
United States
Workplace: RemoteFull timeUSD 128,039 - 173,229 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: mastersSkills: ["Analytical","Problem-solving","Documentation","Communication","Crisis management"]

Support the Case Management Modernization program by coordinating incident response, conducting root-cause analysis, and driving problem management for cloud data platform and applications. Maintain incident documentation and runbooks, run post-incident reviews, and improve operational processes using incident and problem metrics (e.g., MTTR, SLAs). Also contribute as a security and compliance engineer by implementing and monitoring security controls, supporting audits, and partnering with DevSecOps, governance, and infrastructure teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
General Dynamics
General Dynamics
3 days ago

Data Incident and Problem Management Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Support the Case Management Modernization program by coordinating incident response, conducting root-cause analysis, and driving problem management for cloud data platform and applications. Maintain incident documentation and runbooks, run post-incident reviews, and improve operational processes using incident and problem metrics (e.g., MTTR, SLAs). Also contribute as a security and compliance engineer by implementing and monitoring security controls, supporting audits, and partnering with DevSecOps, governance, and infrastructure teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Coordinate incident response for data platform and application incidents, ensuring detection, escalation, and timely resolution.
  • •Lead root cause analysis for significant incidents and drive corrective/preventive actions.
  • •Manage problem management by tracking recurring issues, known errors, and remediation plans, including post-incident reviews.
  • •Maintain incident and problem management documentation (logs, timelines, resolution records) and develop incident response runbooks and escalation procedures.
  • •Operate as a security & compliance engineer by implementing/monitoring security controls and supporting vulnerability remediation and compliance audits.

Pay and Benefits

Salary: USD 128,039 - 173,229 annually
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •MA/MS with 5+ years or BS/BA with 7+ years in information systems with experience may substitute for degree.
  • •Experience with enterprise IT/data programs, requirements management, data analysis, and strong documentation skills.
  • •Demonstrated experience supporting cloud data platforms, analytics/data initiatives, and data governance/metadata/data quality practices.
  • •Proficiency with SQL for data querying/validation and experience with BI/reporting tools such as Power BI, Tableau, or QuickSight.
  • •Experience in Agile/Scrum environments using Jira/Confluence, plus familiarity with statistical analysis tools and cloud data platforms (e.g., Snowflake, Databricks, AWS).
Experience:5+ yearsCloud data platformsData governance
Education:Master's
Skills:AnalyticalProblem-solvingDocumentationCommunicationCrisis management
Certifications:ITILSecurity+
Tech Stack:SQLJiraConfluencePower BITableauQuickSightExcelRPythonSnowflakeDatabricksAWSAgileScrum

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn