WPP

1 day ago

Manager, Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Manage a portfolio of small and medium business customers and 1–3 strategic clients, owning day-to-day interactions and acting as the customer’s advocate. Help clients maximize their InfoSum platform usage through onboarding for complex use cases, tracking outcomes for data collaboration strategy, and aligning on success metrics. Lead renewals and contract discussions, drive implementation plans for new use cases, and coordinate across client engineering, product operations, and commercial teams while ensuring privacy and security compliance.

Location: Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Independently lead day-to-day customer interactions for a portfolio of small/medium and strategic clients.
•Act as the client’s go-to advocate, navigating internal processes to deliver customized service.
•Build client capability to operate the InfoSum platform for more complex use cases.
•Track and communicate performance of clients’ data collaboration strategy to drive best outcomes.
•Initiate and lead renewal discussions, align on success metrics, and run an organized account process to support revenue growth initiatives.

Key Requirements

•Growing understanding of how data and identity are activated in the digital media ecosystem.
•Clear written and oral communication with emphasis on precision.
•Demonstrable track record of successfully growing revenue within complex partnerships.
•Ability to build and cultivate new relationships with potential and existing partners across an organization.
•Experience presenting and managing communications with senior leadership at brands, agencies and publishers.

Experience:4-6 yearsAdvertising technologyComplex partnershipsDigital media ecosystem

Skills:CommunicationInterpersonal skillsCustomer-facing skillsRelationship buildingOrganized self-starter

Languages:English

Tech Stack:InfoSumWPP Open1PDCustomer success toolsProject management

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

WPP