Customer Success Consultant

Cengage Group
Wisconsin
Workplace: OnsiteFull timeUSD 67,000 - 87,100 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Analytical thinking","Prioritization","Customer-focused problem solving","Ability to learn new systems"]

Serve as a strategic partner and trusted advisor to Cengage customers in your assigned territory, driving adoption and long-term value. Build enduring customer relationships, develop tailored success plans, and provide proactive training based on objectives and usage data. Own customer health checks, analyze risk and renewal challenges, and uncover upsell opportunities. Advocate during high-severity issue resolution while working toward retention and renewal revenue targets.

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Cengage Group
Cengage Group
1 month ago

Customer Success Consultant

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Status: Live

Job Summary

Serve as a strategic partner and trusted advisor to Cengage customers in your assigned territory, driving adoption and long-term value. Build enduring customer relationships, develop tailored success plans, and provide proactive training based on objectives and usage data. Own customer health checks, analyze risk and renewal challenges, and uncover upsell opportunities. Advocate during high-severity issue resolution while working toward retention and renewal revenue targets.
Location: Wisconsin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the designated point of contact for customers and build enduring relationships throughout the customer lifecycle.
  • •Achieve and/or exceed revenue targets by retaining and renewing customers.
  • •Develop and implement tailored success plans that align with customer goals and increase product usage.
  • •Provide proactive training and guidance aligned with objectives, standard methodologies, and usage data.
  • •Advocate for customers during resolution of high-severity issues and conduct regular customer health checks to identify growth opportunities.
Travel: Medium travel

Pay and Benefits

Salary: USD 67,000 - 87,100 annually

Key Requirements

  • •5+ years of experience in a Sales or Customer Success role.
  • •Bachelor’s degree (preferred).
  • •Experience in Educational Technology or Higher Education.
  • •Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
  • •Ability to quickly learn new systems and applications, communicate effectively, and translate customer data into actionable insights.
Experience:5+ yearsEducational technologyHigher educationLearning management systemsLMS
Education:Bachelor's
Skills:CommunicationPresentationAnalytical thinkingPrioritizationCustomer-focused problem solvingAbility to learn new systems
Tech Stack:Learning management systems (LMS)MindTapCengage Unlimited

Company Brief

Cengage Group
Global education and learning company providing textbooks, digital course materials, online learning platforms, and instructional solutions for higher education, K–12, and workforce training programs.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Boston, United States
Founded: 2007
WebsiteLinkedIn