Service Lead-Oakbrook (Oakbrook, Illinois (US-IL), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 23 - 25.5 hourlyFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Customer focus","Communication","Problem-solving"]

Supervise and coach a customer-facing retail sales team on the selling floor to deliver the Burberry Experience, improve selling skills, and achieve sales goals and KPIs. Lead customer flow so no client is unattended, drive collaboration across sales specialists and operations, and resolve difficult customer issues. Maintain strong POS and policy compliance, support store opening/closing, and use digital tools to extend the in-store experience when face-to-face isn’t possible.

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Burberry
Burberry
6 days ago

Service Lead-Oakbrook (Oakbrook, Illinois (US-IL), US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Supervise and coach a customer-facing retail sales team on the selling floor to deliver the Burberry Experience, improve selling skills, and achieve sales goals and KPIs. Lead customer flow so no client is unattended, drive collaboration across sales specialists and operations, and resolve difficult customer issues. Maintain strong POS and policy compliance, support store opening/closing, and use digital tools to extend the in-store experience when face-to-face isn’t possible.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise, assist, and motivate sales associates to deliver the Burberry Experience and act as a quality control supervisor.
  • •Partner with associates to improve selling skills and close sales to achieve sales goals and KPIs.
  • •Lead a high-performing customer-facing team by coaching in the moment and after transactions, ensuring follow-through.
  • •Manage customer flow and drive collaboration between sales associates, specialists, stock associates, and the operations team.
  • •Support store operations as needed, including opening/closing tasks, POS-related responsibilities, and escalating/resolving difficult customer issues.

Pay and Benefits

Salary: USD 23 - 25.5 hourly

Key Requirements

  • •Advanced knowledge of POS system.
  • •1-2 years previous supervisory or management experience in retail sales.
  • •Previous experience with Apple mobile devices and comfort using digital tools.
  • •Ability to supervise, assist, and motivate sales associates to deliver high-value customer experiences.
  • •Thorough understanding of company policies and procedures and consistent enforcement of guidelines.
Experience:Retail
Skills:LeadershipCoachingCustomer focusCommunicationProblem-solving
Tech Stack:POSApple mobile devicesDigital tools

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn