Customer Support Specialist

Eaton
United States
Workplace: HybridFull timeUSD 59,000 - 86,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer service","Accurate data entry","Relationship building","Process improvement","Effective communication"]

Manage customer interactions through call center support by providing fast, accurate information on pricing, parts identification, order details, service availability, freight, and parts availability. Enter customer orders, RMAs, credit memos, and billing-only orders to support on-time shipping. Coordinate shipping and transport details with Operations and Sales, prepare spare parts/service proposals, and continuously improve customer-service processes through training and product knowledge development.

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Eaton
Eaton
4 days ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Manage customer interactions through call center support by providing fast, accurate information on pricing, parts identification, order details, service availability, freight, and parts availability. Enter customer orders, RMAs, credit memos, and billing-only orders to support on-time shipping. Coordinate shipping and transport details with Operations and Sales, prepare spare parts/service proposals, and continuously improve customer-service processes through training and product knowledge development.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide fast, accurate, courteous customer service on pricing, parts identification, order details, service availability, freight information, and parts availability.
  • •Enter customer orders, RMAs, credit memos, and billing-only orders accurately and promptly.
  • •Manage shipping details for customer orders in coordination with Operations and Sales, remote warehouse facilities, and customer requirements.
  • •Prepare and execute spare parts and/or service proposals and recommendations as follow-up service to customer inquiries.
  • •Maintain up-to-date job skills and product knowledge through training, and assist with continuous improvement of processes and procedures.

Pay and Benefits

Salary: USD 59,000 - 86,000 annually
Perks:Health InsuranceRetirement BenefitsWellness StipendFlexible Work

Key Requirements

  • •Associate or bachelor’s degree OR HS degree/GED with at least 3 years of customer service experience.
  • •Must be legally authorized to work in the US without company sponsorship.
  • •No relocation is offered; candidates must currently reside within 50 miles of Chanhassen, MN or Tinton Falls, NJ.
  • •Experience utilizing Salesforce and/or SAP.
  • •Ability to read and interpret procedure manuals and shipping/trade regulations, and communicate effectively on the phone and in group settings.
Experience:3+ years
Skills:Customer serviceAccurate data entryRelationship buildingProcess improvementEffective communication
Tech Stack:SalesforceSAP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn