Anthropic

1 day ago

Manager, IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead Anthropic’s Americas IT Support team, providing white-glove technology help for employees, executives, and board members while managing frontline support engineers across San Francisco, New York, and Seattle. Shape a rebuilt support model by owning queue health, service levels, routing rules, and a follow-the-sun on-call rotation. Partner with Security, IT Engineering, People Ops, and Workplace to deliver exceptional employee experience with a security-first mindset.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop IT Support Engineers across San Francisco, New York, and Seattle, including 1:1s, feedback, performance management, and career growth.
•Hire IT Support Engineers (including executive and board support) and raise the bar as the team grows.
•Own in-office coverage and staffing across the Americas offices and lead the team remotely when not co-located.
•Own queue health, service level attainment, routing rules, and accountability to support metrics (first-touch resolution, time to first response, time to resolution, employee satisfaction).
•Run and staff the Americas on-call rotation within the global follow-the-sun model and route escalations to specialist operations teams and IT Engineering.

Travel: Medium travel

Pay and Benefits

Salary: USD 230,000 - 265,000 annually

Perks:Parental LeavePaid Leave

Key Requirements

•7+ years of experience in IT support and operations with 3+ years managing a support team.
•Proven ability to hire, coach, and develop engineers, including performance management and career growth.
•Experience leading a frontline IT support team, owning a queue, and managing service levels.
•Hands-on IT support fundamentals including macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle, and AV first-response.
•Security-first mindset and strong written communication (runbooks, postmortems, and feedback).

Experience:7+ yearsAISupport automation

Education:Bachelor's in A field relevant to the role

Skills:People leadershipCoachingWritten communicationSecurity-first judgmentManaging ambiguity

Tech Stack:MacOSIdentity and accessSaaSHardware lifecycleAVClaude

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

1 day ago

Manager, IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop IT Support Engineers across San Francisco, New York, and Seattle, including 1:1s, feedback, performance management, and career growth.
•Hire IT Support Engineers (including executive and board support) and raise the bar as the team grows.
•Own in-office coverage and staffing across the Americas offices and lead the team remotely when not co-located.
•Own queue health, service level attainment, routing rules, and accountability to support metrics (first-touch resolution, time to first response, time to resolution, employee satisfaction).
•Run and staff the Americas on-call rotation within the global follow-the-sun model and route escalations to specialist operations teams and IT Engineering.

Travel: Medium travel

Pay and Benefits

Salary: USD 230,000 - 265,000 annually

Perks:Parental LeavePaid Leave

Key Requirements

•7+ years of experience in IT support and operations with 3+ years managing a support team.
•Proven ability to hire, coach, and develop engineers, including performance management and career growth.
•Experience leading a frontline IT support team, owning a queue, and managing service levels.
•Hands-on IT support fundamentals including macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle, and AV first-response.
•Security-first mindset and strong written communication (runbooks, postmortems, and feedback).

Experience:7+ yearsAISupport automation

Education:Bachelor's in A field relevant to the role

Skills:People leadershipCoachingWritten communicationSecurity-first judgmentManaging ambiguity

Tech Stack:MacOSIdentity and accessSaaSHardware lifecycleAVClaude

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn