Senior Conversation Designer - Experience Content Design

Spotify
London, Stockholm
Workplace: HybridFull timeFunction: Design (Product/UX/UI/Visual)Skills: ["Editorial judgment","Cross-functional collaboration","Curiosity","Creativity","Experimentation"]

Design end-to-end conversational experiences for Spotify’s AI-driven products, shaping dialogue flows, turn-taking, context handling, and recovery paths. Engineer and refine prompts to guide generative behavior, translate product requirements into conversational system design, and prototype with LLMs to test constraints and failure modes. Build evaluation frameworks to measure conversation quality and impact, while collaborating across product, engineering, research, and content design to deliver safe, human-centered experiences.

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FursaFursa
Spotify
Spotify
2 months ago

Senior Conversation Designer - Experience Content Design

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Design end-to-end conversational experiences for Spotify’s AI-driven products, shaping dialogue flows, turn-taking, context handling, and recovery paths. Engineer and refine prompts to guide generative behavior, translate product requirements into conversational system design, and prototype with LLMs to test constraints and failure modes. Build evaluation frameworks to measure conversation quality and impact, while collaborating across product, engineering, research, and content design to deliver safe, human-centered experiences.
Location: London, Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Design end-to-end conversational experiences, including dialogue flows, state/context handling, error recovery, and multi-turn interactions.
  • •Engineer and refine prompts to shape generative and conversational model behavior for accurate, reliable, useful outputs.
  • •Translate product requirements into conversational system design, defining how the model interprets intent, retains context, and decides actions across a flow.
  • •Prototype with large language models to probe behaviors, constraints, and failure modes, then translate learnings into improved experiences.
  • •Build evaluation frameworks to measure and improve conversation quality, accuracy, task completion, and user impact.

Key Requirements

  • •Comfort working with LLMs, APIs, and structured formats like JSON, YAML, or Python.
  • •Experience testing and improving conversational systems or prompts using data, feedback, and experimentation.
  • •Strong writing and editing skills with excellent editorial judgment applied to conversational systems.
  • •Ability to translate product requirements into conversational system design, including intent interpretation and context handling.
  • •Familiarity with accessibility, localization, regulatory compliance, and safety in digital experiences.
Experience:AIGenerative AIConversational AI
Skills:Editorial judgmentCross-functional collaborationCuriosityCreativityExperimentation
Tech Stack:LLMsAPIsJSONYAMLPython

Company Brief

Spotify
Provides a music, podcast and audio streaming service offering on-demand access to millions of tracks and podcasts, personalized recommendations, and advertising and subscription-based tiers for listeners and creators worldwide.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2006
Glassdoor
Glassdoor: 4.1
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