Senior Solutions Architect- LATAM

Intercom
New York, San Francisco
Workplace: HybridFull timeUSD 231,100 - 276,275 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Communication","Problem-solving","Interpersonal skills","Time management","Collaboration"]

Own the technical pre-sales experience for Fin’s AI Customer Agent by leading discovery, running solution reviews, and designing tailored POCs that demonstrate value for customers. Serve as the primary resource for RFPs and customer security questions, while partnering with Product, R&D, and Engineering to translate customer feedback into product direction. Drive customer success through clear value communication and continuous improvement of the Solutions Engineering playbook.

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Intercom
Intercom
1 day ago

Senior Solutions Architect- LATAM

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Last checked: 1 hour agoStatus: Live

Job Summary

Own the technical pre-sales experience for Fin’s AI Customer Agent by leading discovery, running solution reviews, and designing tailored POCs that demonstrate value for customers. Serve as the primary resource for RFPs and customer security questions, while partnering with Product, R&D, and Engineering to translate customer feedback into product direction. Drive customer success through clear value communication and continuous improvement of the Solutions Engineering playbook.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customer needs.
  • •Deliver pre-sales value by articulating Fin’s value and technical expertise.
  • •Conduct value-based solution reviews and design tailored POCs to showcase capabilities.
  • •Handle RFPs and customer security questions using standardized materials and escalating complex issues.
  • •Collaborate with Product and Engineering to represent the customer voice and contribute to Solutions Engineering process improvements.
Travel: Low travel

Pay and Benefits

Salary: USD 231,100 - 276,275 annually
Equity and Bonus:Equity

Key Requirements

  • •Fluency in Portuguese and Spanish is required.
  • •Minimum of 4 years of experience in a technical sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen, including leading technical discovery and delivering high-impact value presentations.
  • •Ability to solve problems independently while thriving in collaborative environments.
  • •Familiarity with managing POCs, RFPs, and addressing complex security questions.
Experience:4+ years
Skills:CommunicationProblem-solvingInterpersonal skillsTime managementCollaboration
Languages:PortugueseSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn