Client Care Representative - Benowa | FT

Sonova
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client focus","Communication","Patience","Teamwork","Resilience"]

Provide exceptional client care as the first point of contact for a hearing health clinic in Benowa. Manage appointment scheduling, greet clients, update records, and handle phone and email enquiries. Support administrative clinic operations including accurate appointment billing and basic troubleshooting/servicing for hearing devices, while collaborating with a dedicated clinical team to deliver seamless service.

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FursaFursa
Sonova
Sonova
1 day ago

Client Care Representative - Benowa | FT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide exceptional client care as the first point of contact for a hearing health clinic in Benowa. Manage appointment scheduling, greet clients, update records, and handle phone and email enquiries. Support administrative clinic operations including accurate appointment billing and basic troubleshooting/servicing for hearing devices, while collaborating with a dedicated clinical team to deliver seamless service.
Location: Australia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage appointment scheduling for audiologists, including setting and rescheduling client appointments.
  • •Greet clients and update client records to ensure a welcoming clinic environment.
  • •Answer clinic phone calls and emails and assist with client and doctor enquiries.
  • •Complete accurate billing of appointments.
  • •Provide basic troubleshooting and servicing for hearing devices and support general office duties.

Pay and Benefits

Perks:Salary PackagingParental LeaveEmployee Discounts

Key Requirements

  • •Deliver an amazing client experience with a warm, collaborative approach.
  • •Excellent verbal and written communication skills and patience.
  • •Ability to work effectively within a team environment.
  • •Demonstrated judgement and advanced skills delivering administrative services.
  • •Strong computer skills and resilience/self-motivation to manage clinic needs and cover leave at other clinics as required.
Skills:Client focusCommunicationPatienceTeamworkResilience

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website