Trainer - India

Instawork
Bengaluru
Workplace: OnsiteFull timeFunction: Education & TrainingSkills: ["Empathy","Communication","Facilitation","Mentorship","Project management","Reporting"]

Design and deliver an Operations learning curriculum that scales with the organization and supports business objectives. Build and run comprehensive onboarding for new hires to prepare them for high-volume, nuanced customer support roles. Partner with management to create training plans and modules, measure learner engagement and comprehension, and improve onboarding efficacy through metrics and ongoing reporting. Create learning exercises and manage internal Knowledge Base and external Help Center content.

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FursaFursa
Instawork
Instawork
4 days ago

Trainer - India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Design and deliver an Operations learning curriculum that scales with the organization and supports business objectives. Build and run comprehensive onboarding for new hires to prepare them for high-volume, nuanced customer support roles. Partner with management to create training plans and modules, measure learner engagement and comprehension, and improve onboarding efficacy through metrics and ongoing reporting. Create learning exercises and manage internal Knowledge Base and external Help Center content.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Design and deliver an Operations learning curriculum aligned with business objectives and scaled for growth, including coordination and administration of training.
  • •Develop a comprehensive onboarding program for new team members to provide customer support and prepare them for an intensive operational role.
  • •Collaborate with management to create training plans, develop training modules, and facilitate real-time training for new hires and ongoing education for specialists.
  • •Manage the efficacy of onboarding using continuous process planning, execution, and metrics for the Operations learning curriculum.
  • •Measure and report on learner engagement, comprehension, and practical application; create learning exercises and support content management for internal and external help resources.

Key Requirements

  • •3+ years of experience leading and creating support training programs.
  • •3+ years leading remote or diverse teams, preferably in the technology services industry.
  • •Experience creating content for and publishing within a Content or Learning Management System.
  • •Ability to engage learners through presentation, facilitation, and mentorship, using online and offline training concepts.
  • •Demonstrated success managing long-term projects and ongoing reporting for deliverables.
Experience:Technology services
Skills:EmpathyCommunicationFacilitationMentorshipProject managementReporting
Languages:English
Tech Stack:Learning Management System (LMS)Knowledge BaseHelp Center

Company Brief

Instawork
Operates a marketplace connecting hourly workers with shift-based jobs in hospitality, events, retail, and logistics, providing hiring, scheduling, and payroll tools to businesses and flexible work opportunities to professionals.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn