Director, AI & Data Strategy Enterprise Engagement

Mastercard
Bogotá
Workplace: OnsiteFull timeFunction: Strategy & Corporate DevelopmentSkills: ["Communication","Influence","Collaboration","Strategic thinking","Analytical reasoning"]

Lead development of an AI-driven intake and engagement platform that guides AI use case discovery, shaping user experiences and agent workflows. Collaborate with AI strategy, engineering, legal, and governance teams to deliver scalable, enterprise-grade guidance and automated workflows that accelerate AI initiatives across the business.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Mastercard
Mastercard
2 months ago

Director, AI & Data Strategy Enterprise Engagement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live
Reposted: similar role first listed 3 months ago

Job Summary

Lead development of an AI-driven intake and engagement platform that guides AI use case discovery, shaping user experiences and agent workflows. Collaborate with AI strategy, engineering, legal, and governance teams to deliver scalable, enterprise-grade guidance and automated workflows that accelerate AI initiatives across the business.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Sr. Director level

Key Responsibilities

  • •Shape and improve the user experience of discovering, submitting, and refining AI use cases, ensuring clarity, usability, and adoption.
  • •Own key components of the AI-driven intake and engagement platform (e.g., user experience, agent workflows, decision logic, or context layers).
  • •Take a “do, then automate” approach to transition manual processes into scalable, agent-driven workflows.
  • •Partner with business units to understand real-world needs and translate them into intelligent guidance, decisioning logic, and user experiences.
  • •Collaborate with AI Strategy, Engineering, Legal and Governance teams to integrate enterprise platforms, governance requirements, and capabilities into unified experience.

Key Requirements

  • •Experience in user experience design & engagement or hands-on technical implementation of AI solutions (including agents and workflow integration).
  • •Ability to shape and own components of an AI-driven intake and engagement platform (e.g., UX, agent workflows, decision logic, context layers).
  • •Proven track record translating real-world business needs into intelligent guidance and user experiences.
  • •Strong ability to influence stakeholders across a matrixed organization without formal authority.
  • •Experience with APIs, low-code/no-code tools, or agent frameworks.
Experience:Enterprise AIAIData strategy
Skills:CommunicationInfluenceCollaborationStrategic thinkingAnalytical reasoning
Tech Stack:APIsAgent frameworksWorkflow automationLLMsLow-codeNo-code

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor