Agent, Reservations (Bozeman, MT)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Communication","Organizational skills","Customer service","Confidentiality","Adaptability"]

Handle guest reservation inquiries end-to-end with professionalism and high-touch service. Execute reservation sales from first inquiry through confirmation, leveraging selling strategies to maximize property revenue while providing accurate booking information within 24 hours. Maintain systems hygiene in OPERA PMS and SynXis, process payments securely, and support VIP confidentiality, group bookings, and cancellations with clear documentation.

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Kerzer International
Kerzer International
8 hours ago

Agent, Reservations (Bozeman, MT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Handle guest reservation inquiries end-to-end with professionalism and high-touch service. Execute reservation sales from first inquiry through confirmation, leveraging selling strategies to maximize property revenue while providing accurate booking information within 24 hours. Maintain systems hygiene in OPERA PMS and SynXis, process payments securely, and support VIP confidentiality, group bookings, and cancellations with clear documentation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Provide the highest level of guest service (verbal & written) following One&Only service standards.
  • •Execute reservation sales from initial inquiry to conversion and confirmation.
  • •Maintain updated knowledge of selling strategies, rates, packages, facilities, products, and inventory.
  • •Accurately input reservation details in the reservations management system, ensuring responses within 24 hours.
  • •Process reservations across channels, handle payments securely, and perform upselling/cross-selling to maximize property revenue.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveHousingSki PassCommuter BenefitsMeal AllowanceDiscounts

Key Requirements

  • •Minimum 1 year of experience with Reservations or significant experience in a contact center.
  • •Proficient in OPERA and Microsoft Office (Word, Excel, PowerPoint).
  • •Fluent in verbal and written English.
  • •Excellent communication and strong organizational skills.
  • •Willing to work flexible hours, including weekends and holidays.
Experience:1+ years
Skills:CommunicationOrganizational skillsCustomer serviceConfidentialityAdaptability
Languages:English
Tech Stack:OPERA PMSSynXisMicrosoft OfficeWordExcelPowerPoint

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn