CSR/Teller - Mack-Lochmoor (Grosse Point Woods MI) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Confidentiality","Ethical conduct","Problem-solving","Sound judgment"]

Provide excellent customer service in all interactions as a CSR/Teller, delivering care through active listening, timely follow-up, confidentiality, and ethical conduct. Handle daily financial center and office responsibilities, maintain accurate cash balancing records, and stay current on retail policies and procedures. Triage and resolve consumer/business issues, refer customers to bankers and business partners with tools for tracking, and support referrals by maintaining retail product knowledge.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - Mack-Lochmoor (Grosse Point Woods MI) - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a CSR/Teller, delivering care through active listening, timely follow-up, confidentiality, and ethical conduct. Handle daily financial center and office responsibilities, maintain accurate cash balancing records, and stay current on retail policies and procedures. Triage and resolve consumer/business issues, refer customers to bankers and business partners with tools for tracking, and support referrals by maintaining retail product knowledge.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening to customer needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, resolve issues, and respond promptly to keep communication open and clear.
  • •Perform daily office responsibilities and support efficient operations with the platform team.
  • •Maintain accurate cash balancing records, identify and correct outages, and enlist help as needed.
  • •During customer interactions and outreach, identify needs, refer customers to bankers and business partners, and track referrals using appropriate tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/ability.
  • •Comfortably interact with the public and adhere to dress code guidelines.
  • •Knowledge of retail banking policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Experience:Consumer banking
Education:High School
Skills:Customer serviceConfidentialityEthical conductProblem-solvingSound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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