Account Manager Longtail Croatia

Delivery Hero
Zagreb
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Organizational skills","Communication","Objection handling","Self-motivation","Resilience"]

Manage a portfolio of 100+ small and medium-sized restaurant partners in Zagreb, driving partner engagement, activation, and revenue growth. Conduct regular outbound outreach via phone and email, build strong relationships, and use partner performance data to recommend improvements. Promote platform features, promotions, and advertising opportunities, and collaborate with internal teams (operations, marketing, support) to resolve partner issues while meeting monthly targets.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Account Manager Longtail Croatia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Manage a portfolio of 100+ small and medium-sized restaurant partners in Zagreb, driving partner engagement, activation, and revenue growth. Conduct regular outbound outreach via phone and email, build strong relationships, and use partner performance data to recommend improvements. Promote platform features, promotions, and advertising opportunities, and collaborate with internal teams (operations, marketing, support) to resolve partner issues while meeting monthly targets.
Location: Zagreb
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of 100+ small and medium-sized restaurant partners
  • •Conduct regular partner outreach via phone and email to engage existing and potential partners
  • •Build and maintain relationships with partners and understand their needs and challenges
  • •Monitor partner performance using data and recommend improvements
  • •Promote platform features, promotions, and advertising opportunities and coordinate with internal teams to resolve partner issues

Pay and Benefits

Perks:Health InsuranceAnnual BonusHybrid WorkTime Off

Key Requirements

  • •At least 1 year of experience in sales, account management, or business development
  • •Comfortable making high volumes of cold calls and outbound outreach
  • •Strong organizational skills to manage a large partner portfolio
  • •Persuasive communicator who can pitch effectively and handle objections
  • •Data-oriented with comfort working in Excel/Google Sheets and basic analytics
Experience:1+ years
Skills:Organizational skillsCommunicationObjection handlingSelf-motivationResilience
Languages:CroatianEnglish
Tech Stack:ExcelGoogle Sheets

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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