Voice Support Specialist (Serbia)

Yango
Serbia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Teamwork","Communication","Problem-solving","Customer focus","Adaptability"]

Join Yango’s night-shift support team in Serbia to handle customer inquiries by phone, email, and chat. Assist customers with technical issues related to Yango’s products and services, keep accurate records and interaction logs, and proactively contact customers and partners when needed. Work with teammates to improve support processes and documentation while building your skills in a learning-focused environment.

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FursaFursa
Yango
Yango
2 days ago

Voice Support Specialist (Serbia)

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Last checked: 1 hour agoStatus: Live

Job Summary

Join Yango’s night-shift support team in Serbia to handle customer inquiries by phone, email, and chat. Assist customers with technical issues related to Yango’s products and services, keep accurate records and interaction logs, and proactively contact customers and partners when needed. Work with teammates to improve support processes and documentation while building your skills in a learning-focused environment.
Location: Serbia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries by phone, email, and chat.
  • •Make proactive outbound calls to customers and partners.
  • •Assist customers with technical issues related to Yango’s products and services.
  • •Update customer records and maintain accurate logs of support interactions.
  • •Collaborate with the team to improve support processes and documentation.

Pay and Benefits

Perks:Life InsuranceHealth InsuranceAnnual Bonus

Key Requirements

  • •Fluency in Serbian and English/Russian.
  • •Basic knowledge of computer hardware and software.
  • •Have a personal laptop/PC with stable internet and power supply (including backup).
  • •Ability to work in a team and support colleagues.
  • •Willingness to learn and develop professional skills; 6+ months of customer support experience is a plus.
Skills:TeamworkCommunicationProblem-solvingCustomer focusAdaptability
Languages:SerbianEnglishRussian

Company Brief

Yango
Offers ride-hailing and mobility services through the Yango platform, operating in multiple markets including the UAE. The company provides app-based transportation and related digital services for consumers and drivers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2018
WebsiteLinkedIn