CHURCH'S In-Store Artisan Saint Honore (Paris, FR)

Prada Group
Paris
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Customer service","Communication","Attention to detail","Relationship building","Craftsmanship"]

Deliver an exceptional in-boutique experience as a CHURCH’S In-Store Artisan, acting as a Brand Ambassador and placing the customer at the center of every interaction. Manage made-to-order and made-to-measure journeys, handle repairs and documentation, and provide services including finger polishing, resoling, and personalisation. Support customer retention and help develop sales opportunities through appointments and private appointments, while ensuring delivery timelines and after-sales excellence.

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Prada Group
Prada Group
1 day ago

CHURCH'S In-Store Artisan Saint Honore (Paris, FR)

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Job Summary

Deliver an exceptional in-boutique experience as a CHURCH’S In-Store Artisan, acting as a Brand Ambassador and placing the customer at the center of every interaction. Manage made-to-order and made-to-measure journeys, handle repairs and documentation, and provide services including finger polishing, resoling, and personalisation. Support customer retention and help develop sales opportunities through appointments and private appointments, while ensuring delivery timelines and after-sales excellence.
Location: Paris
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Ensure full compliance with the repair process and complete repair documentation (repair docket).
  • •Manage Made to Order and Made to Measure processes end-to-end, including consultation, order placement, factory follow-up, customer updates, and after-sales support.
  • •Deliver finger polishing services according to daily/weekly requests, manage customer transactions with the boutique team, and maintain ongoing customer contact.
  • •Achieve repair conversion targets by monitoring monthly and annual performance against objectives.
  • •Handle after-sales services including resoling under warranty, solutions beyond warranty, customer recall shoe inspections, and cleaning/maintenance of accessories.
Travel: Low travel

Key Requirements

  • •Proven experience in footwear repair, care, restoration and/or customisation, ideally in luxury footwear, fashion, or leather goods.
  • •Strong knowledge of traditional shoemaking techniques including polishing, patina finishing, leather care, and product finishing.
  • •Experience performing repair and maintenance activities such as resoling, heel replacement, insole replacement, leather cleaning, and restoration.
  • •Ability to provide footwear personalisation and bespoke services (e.g., hand-stamping, customised finishing, laser engraving; training provided).
  • •Excellent manual craftsmanship and attention to detail, with strong customer service and communication skills.
Experience:Luxury footwearFashionLeather goods
Skills:Customer serviceCommunicationAttention to detailRelationship buildingCraftsmanship

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn