IT Support Engineer

Sequoia
Mexico City
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 5+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Multitasking","Service mindset","English proficiency"]

Provide Tier 1–2 IT support for onsite and remote users by managing the ticket queue and supporting core IT operations. Own org-wide IT asset procurement, distribution, and logistics, help manage endpoint spend, and troubleshoot issues across laptops, mobile devices, printers, and related hardware/software. Install and maintain Windows and macOS software, administer Active Directory and Microsoft 365, support new-hire deployments and SaaS telephony/mobile configurations, and keep documentation up to date.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sequoia
Sequoia
4 months ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Provide Tier 1–2 IT support for onsite and remote users by managing the ticket queue and supporting core IT operations. Own org-wide IT asset procurement, distribution, and logistics, help manage endpoint spend, and troubleshoot issues across laptops, mobile devices, printers, and related hardware/software. Install and maintain Windows and macOS software, administer Active Directory and Microsoft 365, support new-hire deployments and SaaS telephony/mobile configurations, and keep documentation up to date.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Work the IT support queue and provide Tier 1–2 support to onsite and remote users.
  • •Own org-wide IT asset procurement, distribution, and logistics.
  • •Troubleshoot and resolve issues with laptops, multifunction printers, smart phones, tablets, and related hardware/software.
  • •Install, upgrade, and maintain software for Windows OS and macOS systems.
  • •Perform Active Directory and Microsoft 365 administration, including new-hire deployments and laptop imaging/setup.
Travel: Low travel

Key Requirements

  • •Bachelor’s degree required, preferably in a technology field.
  • •5 years of experience in an IT support role.
  • •Experience with endpoint management and deployment solutions.
  • •Experience with Active Directory and/or Azure AD administration.
  • •Experience supporting both Windows and macOS platforms (including SaaS platforms such as Okta and Microsoft 365).
Experience:5+ years
Education:Bachelor's
Skills:Customer serviceCommunicationMultitaskingService mindsetEnglish proficiency
Languages:English
Tech Stack:Active DirectoryMicrosoft 365Azure ADWindowsMacOSOktaZoom

Company Brief

Sequoia
Global venture capital firm investing across seed, early-stage, and growth-stage technology companies. Provides capital, operational support, and network resources to help founders scale market-leading businesses across sectors and geographies.
Industry: Venture Capital
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Menlo Park, United States
Founded: 1972
WebsiteLinkedIn