Customer Support Associate

Distro
United States
Workplace: OnsiteFull timeUSD 22 - 23 hourlyFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Teamwork","Attention to detail","Confidentiality","Time management"]

Support the service team by handling routine client and employee inquiries and helping maintain smooth day-to-day service delivery across payroll and HRIS workflows. Assist with data entry and system updates, user setup, and basic troubleshooting in payroll/HRIS and reporting tools. Review payroll data for missing info or discrepancies, escalate complex issues to senior team members, and coordinate with Tax, Benefits, HR, and Operations to ensure timely request handling.

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FursaFursa
Distro
Distro
5 days ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Support the service team by handling routine client and employee inquiries and helping maintain smooth day-to-day service delivery across payroll and HRIS workflows. Assist with data entry and system updates, user setup, and basic troubleshooting in payroll/HRIS and reporting tools. Review payroll data for missing info or discrepancies, escalate complex issues to senior team members, and coordinate with Tax, Benefits, HR, and Operations to ensure timely request handling.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to routine client and employee inquiries with clear, timely information.
  • •Assist with basic troubleshooting in payroll systems, HRIS, reporting tools, and service portals; escalate complex items.
  • •Enter and validate standard payroll data (new hire imports, timesheet files, pay changes) and perform initial reviews for missing/discrepant information.
  • •Support user setup in client-facing systems, ensuring correct permissions and accurate data entry.
  • •Monitor shared inboxes/queues/dashboards, submit basic support tickets per procedure, and coordinate with Tax, Benefits, HR, and Operations for seamless delivery.

Pay and Benefits

Salary: USD 22 - 23 hourly
Perks:Health Insurance401kPaid LeaveParental Leave

Key Requirements

  • •High school diploma or equivalent combination of experience, skills, and education.
  • •1–2 years of experience in customer service, payroll, HRIS, or a related PEO/ASO/HCM environment (preferred).
  • •Ability to use Microsoft Office tools (Outlook, Teams, Excel, PowerPoint) and learn other applications as needed.
  • •Comfort navigating HRIS, payroll systems, and digital tools with training and support.
  • •Strong attention to detail and ability to follow established policies and procedures while handling sensitive, confidential information.
Experience:1-2 yearsPayrollHRISPEOASOHCM
Education:High School
Skills:CommunicationTeamworkAttention to detailConfidentialityTime management
Tech Stack:HRISPayroll systemsMicrosoft OfficeOutlookTeamsExcelPowerPointReporting toolsService portals

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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