5 days ago

Technical Customer Success Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Own post-sales customer success for HP’s Digital Solutions, helping customers implement and integrate software solutions in their environment with a focus on DEX and endpoint security. Serve as the customer’s technical expert and voice internally for feature requests and support issues, maintain a value-driven cadence, deliver product training, and provide escalation and documentation. Support select pre-sales technical activities as needed.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as the customer’s post-sales HP Digital Solutions expert.
•Assist with implementing and integrating HP software solutions within the customer environment.
•Ensure HP products are properly integrated with the customer’s existing tool sets.
•Provide technical management and escalation within accounts, coordinating access to product and engineering teams for issue resolution.
•Establish a regular cadence for customers to realize full value, deliver product training, document customer activity in the CRM, and drive satisfaction with technical documentation.

Travel: Medium travel

Key Requirements

•5+ years of related technical experience developing, implementing, managing, and sustaining Enterprise IT systems.
•Good understanding of Windows endpoint OS and OS management, with hands-on experience deploying, troubleshooting, and updating endpoint software.
•Technical understanding of endpoint solutions and how they are managed.
•Technical knowledge of software deployment tools and techniques such as SCCM, Intune, and PowerShell scripting.
•Bachelor of Sciences in Computer Engineering or Systems Engineering (or relevant experience).

Experience:5+ yearsEnterprise ITEndpoint solutionsServices deliverySoftware-based servicesEndpoint security

Education:Bachelor's in Computer Engineering, Systems Engineering

Skills:Agile and flexibleStrategic thinkingCustomer orientationCollaborationRelationship building

Tech Stack:Microsoft WindowsWindows endpoint OSAzureIntuneSCCMPowerShellCRMEndpoint securityDEXService delivery

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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