Ops Builder - Armenian Market

Alan
Yerevan
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 3+ yearsSkills: ["Communication","Process optimization","Stakeholder management","Entrepreneurial mindset","Cross-functional collaboration"]

Build and scale operational capabilities for a new Armenian market, starting with member affiliation, then claim management & fraud, and health services. Run and industrialize day-to-day operations by improving monitoring, driving continuous process automation, and enhancing financial efficiency. Partner across teams to execute the Ops vision in the roadmap, set up local partnerships, and mentor junior team members to support fast growth and product diversification.

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Alan
Alan
4 months ago

Ops Builder - Armenian Market

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Last checked: 2 hours agoStatus: Live

Job Summary

Build and scale operational capabilities for a new Armenian market, starting with member affiliation, then claim management & fraud, and health services. Run and industrialize day-to-day operations by improving monitoring, driving continuous process automation, and enhancing financial efficiency. Partner across teams to execute the Ops vision in the roadmap, set up local partnerships, and mentor junior team members to support fast growth and product diversification.
Location: Yerevan
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Build and scale all processes for the Armenian market leveraging the company’s global infrastructure and integrating local specificities, starting with affiliation.
  • •Develop and industrialize operations through monitoring, continuous improvement initiatives, and process automation to improve personalization, efficiency, and operational excellence.
  • •Improve financial efficiency of the operating model.
  • •Bring the Ops vision into the company roadmap by navigating across teams and executing strategic projects (e.g., automation of insurance processes).
  • •Run and scale daily operations including member affiliation management, claim management and fraud-related operations, customer support, and local partnerships.

Key Requirements

  • •At least 3 years of experience in a fast-paced scale-up environment.
  • •Strong written and oral communication in English (French proficiency highly valued).
  • •Ability to define a vision and translate it into an actionable plan/roadmap across business, customer experience, and regulatory dimensions.
  • •Ability to build and optimize processes that ensure quality of service, performance, and scalability.
  • •Comfortable in fast-paced, high-uncertainty environments with hands-on, highly organized execution (SQL knowledge and healthcare/insurance experience are a plus).
Experience:3+ yearsHealthcareDigital healthInsurance
Skills:CommunicationProcess optimizationStakeholder managementEntrepreneurial mindsetCross-functional collaboration
Languages:EnglishFrench
Tech Stack:SQL

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor