3 months ago

Customer Support Operations Intelligence Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Build AI-powered workflows and analytics to scale Seeq's Technical Support operations, designing agentic systems for triage, routing, knowledge retrieval, and escalation. Collaborate across Support, Product, Engineering, and Customer Success to translate operational data into actionable insights that improve response speed, quality, and customer satisfaction.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design and implement AI-powered workflows to improve support triage, routing, knowledge retrieval, escalation preparation, and case summarization
•Collaborate with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to map support processes across regions and time zones
•Translate operational data into actionable intelligence to drive improvements in support, product, and customer success
•Develop systems and tools that reduce manual effort and increase throughput while maintaining quality and safety in production
•Create prompts, documentation, and operating conventions to enable adoption and maintainability of AI-assisted workflows

Pay and Benefits

Salary: USD 125,000 - 170,000 annually

Perks:Paid LeaveMedical BenefitsHome OfficeLife InsuranceDisability InsuranceVision And

Key Requirements

•Have at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work
•Have experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems
•Proficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows
•Demonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency
•Show a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments

Experience:Customer support operationsAI toolingWorkflow automation

Skills:Problem-solvingCommunicationCollaborationAnalytical thinking

Languages:English

Tech Stack:PythonAPIsLLMsData pipelinesAutomationPromptsObservability

Company Brief

Seeq

Develops advanced analytics software for process manufacturing and industrial operations, enabling engineers and analysts to rapidly investigate, collaborate on, and derive insights from time-series process data to improve production performance and reliability.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2013

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Seeq

3 months ago

Customer Support Operations Intelligence Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Design and implement AI-powered workflows to improve support triage, routing, knowledge retrieval, escalation preparation, and case summarization
•Collaborate with Technical Support Engineers, Support leadership, Product, Engineering, and Customer Success to map support processes across regions and time zones
•Translate operational data into actionable intelligence to drive improvements in support, product, and customer success
•Develop systems and tools that reduce manual effort and increase throughput while maintaining quality and safety in production
•Create prompts, documentation, and operating conventions to enable adoption and maintainability of AI-assisted workflows

Pay and Benefits

Salary: USD 125,000 - 170,000 annually

Perks:Paid LeaveMedical BenefitsHome OfficeLife InsuranceDisability InsuranceVision And

Key Requirements

•Have at least 3 years of professional experience in software development, workflow automation, applied AI, analytics engineering, support tooling, or related technical work
•Have experience working with modern AI tooling, including LLMs, agentic workflows, prompt design, evaluation, and human-in-the-loop operational systems
•Proficient in Python, APIs, and software development frameworks used to automate and operationalize complex workflows
•Demonstrate experience building production-grade internal tools and AI-powered systems that are used by teams to improve speed, quality, and consistency
•Show a strong understanding of technical support operations, ticketing and case management systems, escalation workflows, or other service operations environments

Experience:Customer support operationsAI toolingWorkflow automation

Skills:Problem-solvingCommunicationCollaborationAnalytical thinking

Languages:English

Tech Stack:PythonAPIsLLMsData pipelinesAutomationPromptsObservability

Company Brief

Seeq

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Seattle, United States

Founded: 2013

Website LinkedIn