Cloudbeds

1 week ago

Onboarding Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own the customer onboarding experience by training hospitality clients on the Cloudbeds platform and ensuring they understand how to use it with confidence. Deliver onboarding via video, phone, and email, troubleshoot escalated issues, and build strong client relationships that drive retention and product adoption. Partner with internal teams, record activity and feedback in Salesforce, and continuously improve onboarding materials based on customer insights.

Location: Morocco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate client onboarding, training, and ongoing support via video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention.
•Build and maintain strong client relationships to encourage loyalty and product adoption.
•Record activities in Salesforce, gather feedback, and share insights to improve products and training materials.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
•At least 2 years of relevant industry experience in customer-facing roles.
•Fluency in English and French.
•Ability to communicate product offerings clearly and synthesize feedback for internal teams.
•Strong organizational skills to manage multiple projects or accounts.

Experience:Hospitality

Skills:CommunicationOrganizationEmpathyCustomer-focused approachProactiveness

Languages:EnglishFrench

Tech Stack:Salesforce

Company Brief

Cloudbeds

Provides a cloud-based hospitality management platform including property management, booking engine, channel management, and revenue management tools to hotels, hostels, and vacation rentals worldwide.

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn

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Cloudbeds

1 week ago

Onboarding Coach

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Morocco

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Facilitate client onboarding, training, and ongoing support via video, phone, and email.
•Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
•Partner with Sales to define success, demonstrate ROI, and drive retention.
•Build and maintain strong client relationships to encourage loyalty and product adoption.
•Record activities in Salesforce, gather feedback, and share insights to improve products and training materials.

Pay and Benefits

Perks:Remote WorkPaid LeaveParental LeaveHome OfficeLearning Budget

Key Requirements

•Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
•At least 2 years of relevant industry experience in customer-facing roles.
•Fluency in English and French.
•Ability to communicate product offerings clearly and synthesize feedback for internal teams.
•Strong organizational skills to manage multiple projects or accounts.

Experience:Hospitality

Skills:CommunicationOrganizationEmpathyCustomer-focused approachProactiveness

Languages:EnglishFrench

Tech Stack:Salesforce

Company Brief

Cloudbeds

Industry: Hospitality

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Diego, United States

Founded: 2012

Glassdoor: 4.0

Website LinkedIn