Associate Cloud Support Engineer (Chat Process - Night Shift)

Akamai Technologies
Bengaluru
Workplace: RemoteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Customer empathy","Staying calm under pressure","Customer relationship building","Continuous improvement"]

Provide remote technical support for Akamai Web Performance, Media Delivery, Security, and Edge Compute services. Troubleshoot and mitigate complex customer issues, lead technical investigations across Akamai’s Connected Cloud Platform, and own problems through to resolution while coordinating with internal teams across time zones. Work in a ticketing/email/online call support model, use and maintain the Akamai Knowledge Database, and continuously improve internal tools and procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Akamai Technologies
Akamai Technologies
3 days ago

Associate Cloud Support Engineer (Chat Process - Night Shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide remote technical support for Akamai Web Performance, Media Delivery, Security, and Edge Compute services. Troubleshoot and mitigate complex customer issues, lead technical investigations across Akamai’s Connected Cloud Platform, and own problems through to resolution while coordinating with internal teams across time zones. Work in a ticketing/email/online call support model, use and maintain the Akamai Knowledge Database, and continuously improve internal tools and procedures.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Troubleshoot and mitigate complex technical issues for accounts in global regions.
  • •Lead technical investigations across Akamai’s Connected Cloud Platform worldwide.
  • •Own customer problems until resolution and collaborate with internal teams across time zones.
  • •Resolve technical issues and ensure optimal use of Akamai products and services.
  • •Use and maintain the Akamai Knowledge Database and contribute feedback to improve internal tools, procedures, and become an SME.

Key Requirements

  • •6 months to 1.5 years of experience and a bachelor's degree in computer science engineering or a relevant field.
  • •Passion for delivering excellent customer-facing B2B support.
  • •Knowledge of standard internet protocols including TCP/IP, UDP, QUIC, DNS, HTTP, and BGP.
  • •Experience with Linux using Bash/Shell command line, including working with application logs.
  • •Demonstrable programming experience in languages such as Python and Java, plus web technologies such as HTML and JavaScript.
Education:Bachelor's in computer science engineering
Skills:Customer empathyStaying calm under pressureCustomer relationship buildingContinuous improvement
Tech Stack:LinuxBashShellPythonJavaHTMLJavaScriptTCP/IPUDPQUICDNSHTTPBGPBash/Shell command lineApplication logs

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn