Service Advisor - Mancuso Harley Davidson Crossroads

Sonic Automotive
Houston
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Organization","Positive attitude","Professionalism"]

Serve as the first point of contact for riders, translating their needs into service plans. Write and manage service orders end-to-end with technicians, provide clear updates and explanations throughout the process, and create accurate, transparent estimates for costs and timelines. Recommend accessories and performance upgrades while delivering a friendly, confident customer experience in a fast-paced dealership environment.

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Sonic Automotive
Sonic Automotive
3 days ago

Service Advisor - Mancuso Harley Davidson Crossroads

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for riders, translating their needs into service plans. Write and manage service orders end-to-end with technicians, provide clear updates and explanations throughout the process, and create accurate, transparent estimates for costs and timelines. Recommend accessories and performance upgrades while delivering a friendly, confident customer experience in a fast-paced dealership environment.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet riders, listen to their stories, diagnose needs, and create custom service plans.
  • •Write up service orders and coordinate with technicians to manage workflow from start to finish.
  • •Provide timely updates and clear, jargon-free explanations throughout the service process.
  • •Create accurate, transparent service quotes that explain costs and timelines.
  • •Recommend custom parts, performance upgrades, and accessories to match rider preferences.

Pay and Benefits

Perks:Health InsuranceDentalVisionEmployee Discounts

Key Requirements

  • •Proven experience in a customer-facing role, ideally as a service writer/advisor or in high-end retail.
  • •Experience greeting customers, listening to their needs, and turning issues into clear service plans.
  • •Strong communication skills in person, on the phone, and in writing.
  • •Ability to stay organized and track multiple jobs without difficulty.
  • •A motorcycle endorsement is preferred (company will help the right candidate get theirs).
Experience:Customer service
Skills:CommunicationCustomer serviceOrganizationPositive attitudeProfessionalism
Licenses:Motorcycle endorsement
Languages:English

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn