Keyloop

4 weeks ago

Product Support Analyst Tier 1 – Korean Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide proactive ERP application support and issue resolution for Keyloop’s product suite, owning cases from start to finish. Communicate clearly with customers and global teams, escalate when needed, document solutions, and continuously expand product knowledge to improve service quality and response times.

Location: Ho Chi Minh City

Workplace: Hybrid

Job Function: Administration & Executive Assistance

Key Responsibilities

•Owns and progresses cases through to resolution using available resources and expanding own knowledge.
•Escalates cases in a timely manner to ensure fast resolution.
•Responds to customers with empathy, understanding their needs and deadlines.
•Communicates cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
•Documents solutions and creates written guidance on resolution steps and procedures.

Key Requirements

•Experience of working with customers in a support/service context.
•ERP application support experience with a focus on delivering high levels of performance and customer satisfaction.
•Proven ability to communicate effectively with customers and internal teams in English and Korean (and Chinese is desirable).
•Strong investigation, analytical and problem-solving abilities with a customer-centric mindset.
•Ability to prioritise workload, learn quickly, and coach others to improve knowledge and efficiency.

Experience:ErpCustomer supportSoftware

Skills:CommunicationProblem-solvingEmpathyDocumentationTeamwork

Languages:KoreanChineseEnglish

Tech Stack:ERPCustomer SupportKorean

Company Brief

Keyloop

Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn

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Keyloop

4 weeks ago

Product Support Analyst Tier 1 – Korean Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Ho Chi Minh City

Workplace: Hybrid

Job Function: Administration & Executive Assistance

Key Responsibilities

•Owns and progresses cases through to resolution using available resources and expanding own knowledge.
•Escalates cases in a timely manner to ensure fast resolution.
•Responds to customers with empathy, understanding their needs and deadlines.
•Communicates cooperatively with team members, other departments and management to deliver timely resolution of customer issues.
•Documents solutions and creates written guidance on resolution steps and procedures.

Key Requirements

•Experience of working with customers in a support/service context.
•ERP application support experience with a focus on delivering high levels of performance and customer satisfaction.
•Proven ability to communicate effectively with customers and internal teams in English and Korean (and Chinese is desirable).
•Strong investigation, analytical and problem-solving abilities with a customer-centric mindset.
•Ability to prioritise workload, learn quickly, and coach others to improve knowledge and efficiency.

Experience:ErpCustomer supportSoftware

Skills:CommunicationProblem-solvingEmpathyDocumentationTeamwork

Languages:KoreanChineseEnglish

Tech Stack:ERPCustomer SupportKorean

Company Brief

Keyloop

Industry: Automotive

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Belfast, United Kingdom

Founded: 2018

Website LinkedIn