Staff Data Scientist, Product Analytics

Develop the analytical and modeling foundation for our Member Experience (CX) and Contact Center operations by unifying data across systems (customer support, product, health, and business), building predictive and heuristic models, and defining metrics that drive data-driven decision making. Lead self-service analytics, ensure data quality and security, and enable proactive, scalable insights to improve member experiences and operational efficiency in a high-growth health-tech environment.