Manager, AACU Loan and Account Servicing (Fort Worth, TX, US)

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["People management","Coaching","Interpersonal communication","Analytical thinking","Attention to detail"]

Lead the American Airlines Credit Union team responsible for loan modifications, adjustments, credit insurance processing, GAP claims, and credit bureau reporting/disputes. Drive short-term department projects, supervise testing for core system releases, and support regulatory and process changes. Manage core procedures for collateral protection insurance, assist front-line staff with servicing issues, and oversee research and resolution of loan servicing complaints while maintaining related policies and metrics.

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American Airlines Group
American Airlines Group
4 days ago

Manager, AACU Loan and Account Servicing (Fort Worth, TX, US)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead the American Airlines Credit Union team responsible for loan modifications, adjustments, credit insurance processing, GAP claims, and credit bureau reporting/disputes. Drive short-term department projects, supervise testing for core system releases, and support regulatory and process changes. Manage core procedures for collateral protection insurance, assist front-line staff with servicing issues, and oversee research and resolution of loan servicing complaints while maintaining related policies and metrics.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Lead department short-term projects with high member impact.
  • •Supervise testing for core system releases, enhancements, and servicing tools/processes.
  • •Manage core system procedures for collateral protection insurance and assist with regulatory process changes.
  • •Process loan maintenance and related adjustments; participate in new product implementation for servicing.
  • •Support front-line staff and help research, respond to, and resolve loan servicing complaints.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsurancePaid LeaveEmployee Assistance

Key Requirements

  • •High school diploma or GED.
  • •3+ years of consumer loan origination or loan servicing experience.
  • •Experience with AACU’s current systems.
  • •Previous supervisory or leadership experience.
  • •Skilled in Microsoft Office (Word, Excel, PowerPoint) and SQL, plus excellent written and oral communication.
Experience:Consumer lendingLoan servicing
Education:Bachelor's in Business or Finance
Skills:People managementCoachingInterpersonal communicationAnalytical thinkingAttention to detail
Tech Stack:Microsoft OfficeWordExcelPowerPointSQL

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn