Digital Revenue & Customer Experience Manager – Americas

Sika
United States
Workplace: HybridFull timeUSD 95,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Leadership","Cross-functional collaboration","Influencing without authority"]

Lead the regional Digital Sales & Revenue and Customer Experience teams across North America and Latin America, owning the Americas digital revenue channel, designing end-to-end workflows, and establishing a standardized CX framework with KPIs (NPS, CSAT, CES). Collaborate with Sales, Marketing, IT, and Customer Service to drive adoption, optimization, and cross-country scalability of digital tools (Salesforce, Pardot/MCAE).

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Sika
Sika
4 months ago

Digital Revenue & Customer Experience Manager – Americas

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead the regional Digital Sales & Revenue and Customer Experience teams across North America and Latin America, owning the Americas digital revenue channel, designing end-to-end workflows, and establishing a standardized CX framework with KPIs (NPS, CSAT, CES). Collaborate with Sales, Marketing, IT, and Customer Service to drive adoption, optimization, and cross-country scalability of digital tools (Salesforce, Pardot/MCAE).
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
  • •Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
  • •Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
  • •Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
  • •Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.

Pay and Benefits

Salary: USD 95,000 - 110,000 annually
Perks:401kAnnual BonusMedical BenefitsDentalVisionParental LeaveLife InsuranceDisability InsuranceEducation AssistanceReferral Program

Key Requirements

  • •Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
  • •Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
  • •Proven experience leading regional or multi-country teams in complex business environments.
  • •Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
  • •Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
Experience:5+ yearsBuilding Materials
Education:Bachelor's
Skills:CommunicationLeadershipCross-functional collaborationInfluencing without authority
Languages:English
Tech Stack:SalesforcePardotMCAE

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn