Microsoft M365 Support Engineer

Avanade
Reading
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Collaboration","Customer focus","Problem-solving","Continuous learning"]

Deliver L1/L2 Microsoft 365 support for customer M365 deployments, owning tickets and meeting SLA requirements. Liaise with customers to provide progress updates and work closely with the UKI Delivery Centre team and other delivery staff. Maintain strong knowledge of the Microsoft 365 suite and required tools. This onsite role is based at customer locations and requires eligibility for UK Government Security Clearance.

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FursaFursa
Avanade
Avanade
2 months ago

Microsoft M365 Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Deliver L1/L2 Microsoft 365 support for customer M365 deployments, owning tickets and meeting SLA requirements. Liaise with customers to provide progress updates and work closely with the UKI Delivery Centre team and other delivery staff. Maintain strong knowledge of the Microsoft 365 suite and required tools. This onsite role is based at customer locations and requires eligibility for UK Government Security Clearance.
Location: Reading
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver Microsoft 365 L1/L2 support for customers.
  • •Own tickets and deliver support in line with SLA requirements.
  • •Liaise with customers and keep them updated on progress.
  • •Work closely with the UKI Delivery Centre team and other delivery centre staff.
  • •Maintain strong working knowledge of the Microsoft 365 suite and required tools and products.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Provide L1/L2 support for Microsoft 365 customers and take ownership of tickets to deliver to SLA targets.
  • •Knowledge of Microsoft 365 technologies with experience of 2+ of: Exchange, OneDrive for Business, SharePoint, Teams, Entra.
  • •Maintain strong working knowledge of the Microsoft 365 suite and required tools and products.
  • •Be eligible and willing to undergo UK Government Security Clearance SC vetting process, or already hold clearance.
  • •Demonstrate strong communication and collaboration with customers and delivery team members.
Skills:CommunicationCollaborationCustomer focusProblem-solvingContinuous learning
Tech Stack:Microsoft 365ExchangeOneDrive for BusinessSharePointTeamsEntra

Eligibility

Security Clearance:UK Government Security Clearance

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn