Technical Account Manager

Razorpay
Bengaluru
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Executive communication","Structured problem-solving","Cross-functional influence","Calm under pressure","Bias for action"]

Own the technical relationship for Razorpay’s most strategic global customers, driving both reactive incident resolution and proactive account health. Coordinate across Engineering, SRA, Product, Risk, and Operations to ensure SLA adherence, clear customer communication, RCA quality, and preventive actions. Build technical account plans, monitor API and integration health, run technical health reviews, and support launches, migrations, and peak events through readiness assessments and capacity planning.

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FursaFursa
Razorpay
Razorpay
1 day ago

Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own the technical relationship for Razorpay’s most strategic global customers, driving both reactive incident resolution and proactive account health. Coordinate across Engineering, SRA, Product, Risk, and Operations to ensure SLA adherence, clear customer communication, RCA quality, and preventive actions. Build technical account plans, monitor API and integration health, run technical health reviews, and support launches, migrations, and peak events through readiness assessments and capacity planning.
Location: Bengaluru
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own incidents end-to-end by coordinating Engineering, SRA, Product, Risk, and Operations; set timelines/next steps and drive resolution, RCA, and preventive actions.
  • •Meet contractual SLAs and internal commitments by escalating early based on business impact.
  • •Translate complex technical incidents into clear customer communications for customer engineering teams and C-level stakeholders during live outages.
  • •Build and maintain technical account plans by understanding payment architecture, integrations, transaction flows, technical dependencies, and critical journeys.
  • •Troubleshoot integration issues and monitor account health via ticket trends, API error patterns, recurring issues, reliability signals, and readiness for launches/migrations/major releases.

Key Requirements

  • •3–5+ years in enterprise technical account management, technical customer success, enterprise support, solutions architecture, customer engineering, or similar customer-facing technical roles.
  • •Experience managing P1/P2 incidents at scale and driving cross-functional escalations in high-pressure environments.
  • •Strong API/integration understanding, including REST APIs, webhooks, asynchronous event processing, error handling, integration patterns, and production reliability concepts.
  • •Executive-level written and verbal English suitable for C-level stakeholders during live incidents.
  • •Bachelor’s degree in Engineering/Computer Science/Information Technology (or equivalent practical experience).
Experience:3+ yearsFintechPaymentsSaaS
Education:Bachelor's
Skills:Executive communicationStructured problem-solvingCross-functional influenceCalm under pressureBias for action
Languages:English
Tech Stack:REST APIsWebhooksAsynchronous event processingLoggingAPI error analysisIdempotency

Company Brief

Razorpay
Provides payment processing, banking, lending, and financial infrastructure products for Indian businesses. Razorpay offers payment gateway services, payouts, banking-as-a-service, credit, and developer-focused APIs to help companies accept and manage online payments.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Bengaluru, India
Founded: 2014
WebsiteLinkedIn