Compass

2 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a day-to-day account manager for high-touch Compass agents, providing support via phone, email, and in-person meetings. Drive adoption of Compass technology through 1:1 guidance, strategic recommendations, and group training. Help agents with marketing requests and onboarding coordination, while partnering cross-functionally and mentoring Agent Experience Coordinators through escalations.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch agents via phone calls, emails, and in-person meetings.
•Provide 1:1 support and strategic recommendations to promote adoption of Compass technology and adjacent services, including group training.
•Support marketing requests by answering questions, creating collateral from templates, and liaising with marketing specialists.
•Partner with the Onboarding team to support strategy and logistics for welcoming new customers.
•Mentor Agent Experience Coordinators, manage escalations, and collaborate with other teams on agent questions and feedback.

Pay and Benefits

Salary: USD 26 - 30 hourly

Equity and Bonus:Equity

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kFsasCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous experience in real estate (preferred).
•Previous experience with live or virtual training (preferred).
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence).
•Ability to work in-office during standard operating hours and lift up to 25 lbs.

Experience:2-3 years

Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAttention to detail

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Compass

2 weeks ago

Agent Experience Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the day-to-day contact for a portfolio of high-touch agents via phone calls, emails, and in-person meetings.
•Provide 1:1 support and strategic recommendations to promote adoption of Compass technology and adjacent services, including group training.
•Support marketing requests by answering questions, creating collateral from templates, and liaising with marketing specialists.
•Partner with the Onboarding team to support strategy and logistics for welcoming new customers.
•Mentor Agent Experience Coordinators, manage escalations, and collaborate with other teams on agent questions and feedback.

Pay and Benefits

Salary: USD 26 - 30 hourly

Equity and Bonus:Equity

Perks:Paid LeavePaid HolidaysSick TimeParental LeaveHealth InsuranceDentalVision401kFsasCommuter BenefitsLife InsuranceDisability InsuranceEmployee AssistancePet Insurance

Key Requirements

•2-3 years of experience in customer service, training, office management, hospitality, or operations.
•Previous experience in real estate (preferred).
•Previous experience with live or virtual training (preferred).
•Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence).
•Ability to work in-office during standard operating hours and lift up to 25 lbs.

Experience:2-3 years

Skills:Customer empathyCommunicationRelationship buildingProblem-solvingAttention to detail

Languages:English

Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass

Industry: PropTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2012

Website LinkedIn