Customer Experience Partner

Amcor
United States
Full timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Interpersonal communication","Organizational skills","Multitasking","Problem-solving","Attention to detail"]

Deliver high-quality customer support by managing daily inquiries, processing orders, and ensuring customer satisfaction. Handle incoming customer calls, resolve routine issues, complete order data entry, and manage credits and return authorizations. Monitor and communicate backorder status and provide tracking information as requested. Coordinate with Production and Shipping to support on-time delivery while maintaining accuracy across roughly 50 transactions per day.

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FursaFursa
Amcor
Amcor
2 days ago

Customer Experience Partner

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Deliver high-quality customer support by managing daily inquiries, processing orders, and ensuring customer satisfaction. Handle incoming customer calls, resolve routine issues, complete order data entry, and manage credits and return authorizations. Monitor and communicate backorder status and provide tracking information as requested. Coordinate with Production and Shipping to support on-time delivery while maintaining accuracy across roughly 50 transactions per day.
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Respond to incoming customer calls and provide timely, accurate information.
  • •Resolve routine customer issues to ensure positive, professional service experiences.
  • •Perform data entry for all order types and process credits and return authorizations.
  • •Monitor and communicate backorder status and provide tracking information as requested.
  • •Collaborate with Production and Shipping teams to support on-time delivery and service.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid LeaveLife InsuranceRetirement SavingsParental Leave

Key Requirements

  • •Strong interpersonal, organizational, and phone communication skills.
  • •Ability to multitask, problem-solve, and adapt in a fast-paced environment.
  • •Works independently and collaboratively with strong attention to detail.
  • •Customer-focused mindset with a strong desire to assist others.
  • •1 year of customer service experience and a high school diploma (college degree preferred).
Experience:1+ yearsCustomer service
Education:High School
Skills:Interpersonal communicationOrganizational skillsMultitaskingProblem-solvingAttention to detail

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn