S&P Global

3 days ago

Client Services Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own delegate support for the Women’s Summits portfolio by building trusted relationships, answering inquiries, and ensuring client objectives are met through proactive follow-up. Continuously optimize client service processes using CRM, AI, and automation to improve efficiency and the delegate journey. Manage the Summits Inbox within 24 hours, handle attendee changes, coordinate rooming, and partner with marketing and operations on delegate conversion and ticket reconciliation.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the go-to contact for delegates, sponsors, and internal stakeholders—providing timely, detailed support and ensuring objectives are met.
•Continuously improve the client service experience by streamlining processes and using AI and automation to enhance efficiency and satisfaction.
•Manage the Summits Inbox, respond and re-direct enquiries within 24 hours, and proactively provide confirmed delegates with required information.
•Handle attendee changes, monitor activity tickets, and lead rooming coordination for each Women’s Summit to avoid attrition.
•Support delegate conversion by working with marketing, provide leads and upsell opportunities to Sales, and oversee Bizzabo vs Salesforce ticket reconciliation.

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetStudent Loan

Key Requirements

•Experience in a client service or customer-facing role.
•Excellent verbal and written communication skills.
•Strong attention to detail, organization, and the ability to multi-task across multiple priorities.
•Passion for delivering excellent customer service and exceeding client expectations.
•Experience with Microsoft Word, Excel & Outlook; SalesForce, Pardot, Bizzabo, Monday.com, and Swapcard are preferred.

Skills:CommunicationAttention to detailOrganizationMultitaskingCustomer service

Tech Stack:CRMAIAutomationMicrosoft WordMicrosoft ExcelOutlookSalesforcePardotBizzaboMonday.comSwapcard

Company Brief

S&P Global

Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn

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S&P Global

3 days ago

Client Services Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Serve as the go-to contact for delegates, sponsors, and internal stakeholders—providing timely, detailed support and ensuring objectives are met.
•Continuously improve the client service experience by streamlining processes and using AI and automation to enhance efficiency and satisfaction.
•Manage the Summits Inbox, respond and re-direct enquiries within 24 hours, and proactively provide confirmed delegates with required information.
•Handle attendee changes, monitor activity tickets, and lead rooming coordination for each Women’s Summit to avoid attrition.
•Support delegate conversion by working with marketing, provide leads and upsell opportunities to Sales, and oversee Bizzabo vs Salesforce ticket reconciliation.

Travel: Low travel

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning BudgetStudent Loan

Key Requirements

•Experience in a client service or customer-facing role.
•Excellent verbal and written communication skills.
•Strong attention to detail, organization, and the ability to multi-task across multiple priorities.
•Passion for delivering excellent customer service and exceeding client expectations.
•Experience with Microsoft Word, Excel & Outlook; SalesForce, Pardot, Bizzabo, Monday.com, and Swapcard are preferred.

Skills:CommunicationAttention to detailOrganizationMultitaskingCustomer service

Tech Stack:CRMAIAutomationMicrosoft WordMicrosoft ExcelOutlookSalesforcePardotBizzaboMonday.comSwapcard

Company Brief

S&P Global

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 1917

Website LinkedIn