Senior Specialist, Client Support

S&P Global
Noida
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Critical thinking","Problem solving","Interpersonal skills","Strategic thinking","Team management"]

Manage and resolve client inquiries for a cloud-based regulatory reporting SaaS used by banks and asset managers. Lead day-to-day support activities, assist clients with reporting functionality, and collaborate with product, application support, and development teams to triage bugs and validate fixes. Perform root-cause analysis on data inconsistencies using Excel, JSON, XML, and FPML, escalate issues when needed, and support UAT and client-specific projects.

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FursaFursa
S&P Global
S&P Global
2 hours ago

Senior Specialist, Client Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage and resolve client inquiries for a cloud-based regulatory reporting SaaS used by banks and asset managers. Lead day-to-day support activities, assist clients with reporting functionality, and collaborate with product, application support, and development teams to triage bugs and validate fixes. Perform root-cause analysis on data inconsistencies using Excel, JSON, XML, and FPML, escalate issues when needed, and support UAT and client-specific projects.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Address customer inquiries and requests promptly, resolving within specified timelines.
  • •Help clients understand solution functionality and troubleshoot reporting challenges.
  • •Collaborate with product, application support, and development teams to identify issues, test fixes, and validate UAT.
  • •Escalate issues in a timely manner and follow up until resolution.
  • •Conduct root-cause analysis and troubleshoot by reviewing data in Excel, JSON, XML, and FPML against mapping sheets and technical specifications.

Pay and Benefits

Perks:Health InsuranceRetirementLearning BudgetPaid Leave

Key Requirements

  • •Bachelor’s or master’s degree in business administration, technology, or a related field.
  • •Experience in financial markets or fintech.
  • •Proficiency in Excel and SQL, and understanding of an API.
  • •Knowledge of the trade lifecycle across securities finance, exchange-traded, and OTC derivatives.
  • •Familiarity with regulatory reporting regimes such as SFTR, MiFID, EMIR, ASIC, MAS, JFSA, or CFTC.
Experience:FintechFinancial marketsDerivatives
Education:Bachelor's in business administration, technology, or a related field
Skills:Critical thinkingProblem solvingInterpersonal skillsStrategic thinkingTeam management
Certifications:FRMCFA
Tech Stack:ExcelSQLAPIJSONXMLFPMLUAT

Company Brief

S&P Global
Provides financial information, analytics, benchmarks, and credit ratings to markets and institutions worldwide, offering data, research, indices, and risk assessment tools across the financial services and commodities sectors.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 1917
WebsiteLinkedIn