Training & Field Support Specialist (Active TS clearance)

Akima
Washington
Workplace: OnsiteFull timeUSD 105,000 - 115,000Function: Customer Support (Service Desk)Skills: ["Communication","Customer service","Training","Troubleshooting"]

Create and maintain training materials for analytical applications, then deliver virtual and classroom training to end users. Provide frontline field support, including troubleshooting and assistance during critical incidents. Work closely with developers to improve tool capabilities and partner with stakeholders to refine and enhance training programs. Use strong customer service and communication skills while supporting analytic workflows for an intelligence-focused environment.

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FursaFursa
Akima
Akima
1 month ago

Training & Field Support Specialist (Active TS clearance)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Create and maintain training materials for analytical applications, then deliver virtual and classroom training to end users. Provide frontline field support, including troubleshooting and assistance during critical incidents. Work closely with developers to improve tool capabilities and partner with stakeholders to refine and enhance training programs. Use strong customer service and communication skills while supporting analytic workflows for an intelligence-focused environment.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Develop deep mastery of analytical applications to instruct end users on system functionalities.
  • •Create comprehensive course training materials tailored to different courses.
  • •Provide frontline field support, including ad hoc training, troubleshooting, and critical incident assistance.
  • •Liaise with developers to enhance tool capabilities.
  • •Collaborate with stakeholders to implement and improve training programs and offerings.
Travel: Medium travel

Pay and Benefits

Salary: USD 105,000 - 115,000
Perks:Health InsuranceDentalVisionLife Insurance401kPaid Leave

Key Requirements

  • •Active Top Secret security clearance with SCI eligibility.
  • •Available to travel 25%.
  • •Experience developing and delivering training to intelligence personnel on using systems and tools for analytic workflows.
  • •Experience using analytic tools and databases to support intelligence analysis and production.
  • •Intermediate Microsoft Office Suite experience (Outlook, Word, Excel, PowerPoint) including Excel statistical methods, charts, and pivot tables; excellent oral and written communication plus customer service.
Experience:Intelligence communityFederal agenciesLaw enforcementTraining deliveryHelpdesk
Skills:CommunicationCustomer serviceTrainingTroubleshooting
Languages:En-us
Tech Stack:Microsoft Office SuiteOutlookWordExcelPowerPointExcel pivot tablesChartsHuman Language Technologies (HLT)Computer Assisted Translation (CAT)Machine Translation (MT)Optical Character Recognition (OCR)Terminology Management (TMM)Automatic Speech Recognition (ASR)Windows

Eligibility

Security Clearance:Top SecretSCI

Company Brief

Akima
Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Herndon, United States
Founded: 1996
Website