S4 HANA SBG COE Lead (m/f/d)

Honeywell
Bucharest
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Quick learner","Stakeholder management","Influencing without hierarchy","Ability to work with ambiguity","Attention to details"]

Lead Customer Service process governance for S/4HANA deployment, ensuring Fit-to-Standard alignment across the Customer Service value stream. Drive cross-functional gap resolution and stakeholder alignment through COE forums, protect end-to-end deployment, and support PT business execution post-launch. Own end-to-end training, behavior change, and organizational readiness, including wave readiness and operating model alignment with the future ERP environment.

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Honeywell
Honeywell
1 week ago

S4 HANA SBG COE Lead (m/f/d)

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Last checked: 19 hours agoStatus: Live

Job Summary

Lead Customer Service process governance for S/4HANA deployment, ensuring Fit-to-Standard alignment across the Customer Service value stream. Drive cross-functional gap resolution and stakeholder alignment through COE forums, protect end-to-end deployment, and support PT business execution post-launch. Own end-to-end training, behavior change, and organizational readiness, including wave readiness and operating model alignment with the future ERP environment.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Ensure Customer Service process alignment and Fit-to-Standard adherence across the value stream.
  • •Review and resolve cross-process gaps and deviations, escalating non-standard needs through S4 HANA COE forum and product team.
  • •Coordinate adoption and readiness by driving Customer Service process training, behavior change, and wave readiness with ART leadership.
  • •Own end-to-end Customer Service training approach and standards, ensuring consistent training delivery with the CX SSC training team.
  • •Partner with HR and business leaders to align roles and operating models to the future ERP environment and intake post-go-live improvements.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveAnnual BonusLearning Platforms

Key Requirements

  • •Bachelor’s Degree.
  • •Minimum 5 years of relevant experience in project management.
  • •Proven end-to-end project management delivery from idea to go-live and hyper care.
  • •Fluent English.
  • •ERP and Customer Experience process knowledge (ideally CIP300; booking, billing, and remaining order-to-delivery processes).
Experience:5+ years
Education:Bachelor's
Skills:Quick learnerStakeholder managementInfluencing without hierarchyAbility to work with ambiguityAttention to details
Languages:English
Tech Stack:S/4HANAS4 HANAERPCIP300ART

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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