Customer Care - FSR (Abu Dhabi, AE)

EDGE Group
Abu Dhabi
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Professionalism","Confidentiality","Structured communication","Cross-functional coordination"]

Act as the primary liaison between defense customers/end users and internal MRO, FSR, Engineering, Production, Quality, Supply Chain, and Logistics teams. Provide timely updates on repair progress, parts availability, testing, and expected completion dates while tracking work orders, turnaround time, and milestones. Coordinate documentation for shipment and acceptance, escalate risks and technical delays, and ensure all customer communications follow defense security, confidentiality, export-control, and company policies.

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EDGE Group
EDGE Group
7 hours ago

Customer Care - FSR (Abu Dhabi, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Act as the primary liaison between defense customers/end users and internal MRO, FSR, Engineering, Production, Quality, Supply Chain, and Logistics teams. Provide timely updates on repair progress, parts availability, testing, and expected completion dates while tracking work orders, turnaround time, and milestones. Coordinate documentation for shipment and acceptance, escalate risks and technical delays, and ensure all customer communications follow defense security, confidentiality, export-control, and company policies.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Serve as primary point of contact for defense customers, end users, and program representatives on repair, maintenance, production, and delivery status.
  • •Provide timely updates on repair progress, parts availability, testing, technical actions, and expected completion dates.
  • •Coordinate with MRO, FSR, Engineering, Production, Quality, Inventory Planning, Supply Chain, and Logistics to obtain accurate real-time status and track work orders and milestones.
  • •Maintain customer communication records, service logs, work-order status, action tracking, and prepare status reports and repair-progress summaries.
  • •Identify and escalate technical delays, parts shortages, quality concerns, and other risks through resolution and closure while ensuring compliance with defense security and confidentiality policies.

Pay and Benefits

Perks:Family VisasAnnual FlightHealth InsuranceEducation Allowances

Key Requirements

  • •Bachelor’s degree or diploma in business administration, engineering, or a related field.
  • •3–5 years of experience in customer coordination within defense, aerospace, or technical MRO environments.
  • •Strong written and verbal communication skills with ability to translate technical details into clear customer communication.
  • •Experience working with ERP systems and tracking service work orders.
  • •Fluent Arabic reading, writing, and speaking is mandatory.
Experience:3-5 yearsDefenseAerospaceMROTechnical services
Education:Bachelor's in Business Administration, Engineering, or related field
Skills:CommunicationProfessionalismConfidentialityStructured communicationCross-functional coordination
Languages:ArabicEnglish
Tech Stack:ERP systemsEOIR systemsElectronics

Company Brief

EDGE Group
EDGE Group PJSC is an Abu Dhabi–based advanced technology and defence conglomerate (launched Nov 2019) developing autonomous systems, electronic warfare, precision weapons, cyber and naval/aerospace solutions for military and dual-use markets.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2019
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