SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP (São Leopoldo, BR, 93022-718)

SAP
Brazil
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Analytical thinking","Communication","Empathy","Teamwork"]

Support SAP customers on Data & Platform ABAP topics by investigating and resolving production issues via live calls, real-time chat, and a CRM tool. Perform troubleshooting and root-cause analysis, monitor SLA fulfillment through queue monitoring, and report defects to development teams when needed. Create knowledge base articles and collaborate globally with peers and mentors, building technical and business acumen through training and e-learning.

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SAP
SAP
2 hours ago

SAP iXp Intern - Support Engineer at Technical Support - Data & Platform ABAP (São Leopoldo, BR, 93022-718)

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Last checked: 2 hours agoStatus: Live

Job Summary

Support SAP customers on Data & Platform ABAP topics by investigating and resolving production issues via live calls, real-time chat, and a CRM tool. Perform troubleshooting and root-cause analysis, monitor SLA fulfillment through queue monitoring, and report defects to development teams when needed. Create knowledge base articles and collaborate globally with peers and mentors, building technical and business acumen through training and e-learning.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Support SAP software used by industries and global organizations by investigating and resolving critical system issues.
  • •Troubleshoot product functionality and technical issues within established timelines.
  • •Provide analytical, written, and verbal communication with customers and internal stakeholders, including upper management when needed.
  • •Create knowledge base articles and share solutions through forums and collaboration.
  • •Monitor queue SLAs, conduct root-cause analysis, and report errors to development teams as needed.
Travel: Low travel

Key Requirements

  • •Be a proactive, solution-oriented university student currently enrolled in an IT-related course with at least 2 years until graduation.
  • •Fluent English (oral and written) for daily communication with customers and colleagues globally.
  • •Troubleshoot and perform root-cause analysis to resolve business-critical issues while managing time effectively.
  • •Provide strong customer focus with clear oral/written communication and the ability to collaborate in global teams.
  • •Basic knowledge of SQL/database architecture, network protocols, operating systems (Unix/Windows), and SAP products is beneficial.
Skills:Problem-solvingAnalytical thinkingCommunicationEmpathyTeamwork
Languages:English
Tech Stack:SAPABAPSQLCRMUnixWindowsNetwork protocolsArtificial intelligenceCryptographyInformation security

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor