Customer Engagement Specialist, Inbound

A1 Garage Door Service
United States
Workplace: RemoteFull timeUSD 20 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 12-12 yearsSkills: ["Communication","Problem-solving","Customer focus","Active listening","Multi-tasking"]

Coordinate inbound customer interactions for A1 Garage Door Service, delivering product/service information, scheduling appointments, and resolving customer issues with accuracy and efficiency. This remote role requires strong communication, organization, problem-solving, and a customer-first mindset, with a focus on building relationships and meeting service and sales targets from your operating state. Must be based in a state where the company operates in the United States.

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A1 Garage Door Service
A1 Garage Door Service
5 months ago

Customer Engagement Specialist, Inbound

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate inbound customer interactions for A1 Garage Door Service, delivering product/service information, scheduling appointments, and resolving customer issues with accuracy and efficiency. This remote role requires strong communication, organization, problem-solving, and a customer-first mindset, with a focus on building relationships and meeting service and sales targets from your operating state. Must be based in a state where the company operates in the United States.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage large amounts of incoming phone calls
  • •Identify and assess customers’ needs to achieve satisfaction
  • •Build sustainable relationships and trust with customers through open and interactive communication
  • •Provide accurate, valid, and complete information by using the right methods/tools
  • •Meet personal/team sales targets and call handling quotas

Pay and Benefits

Salary: USD 20 hourly
Perks:MedicalDentalVision401k

Key Requirements

  • •12 months call center experience
  • •Strong phone contact handling skills and active listening
  • •Strong knowledge of computer systems and software
  • •Must be able to type 40 wpm or more
  • •Employment requires current eligibility to legally work in the United States
Experience:12-12 yearsCustomer service
Skills:CommunicationProblem-solvingCustomer focusActive listeningMulti-tasking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

A1 Garage Door Service
A1 Garage Door Service provides residential garage door repair, installation, maintenance and replacement services across the United States through a network of local locations and brands.
Industry: Construction
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Phoenix, United States
Founded: 2007
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Glassdoor: 4.5
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