Tcom - Network Support Senior Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Debugging","Troubleshooting","Written communication","Verbal communication","Managing competing priorities"]

Provide advanced UC and video support for Cisco collaboration systems, resolving escalations with incident/problem management, RCA, and corrective actions. Administer CUCM, Unity Connection, Cisco Emergency Responder, Webex endpoints, and voice gateway components (SIP/RTP/H.323, dial plans, SRST, CUBE). Monitor performance dashboards, produce capacity and call-accounting reports, implement approved changes, and maintain KB/SOP documentation while coordinating with OEM vendors.

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FursaFursa
NTT
NTT
3 weeks ago

Tcom - Network Support Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced UC and video support for Cisco collaboration systems, resolving escalations with incident/problem management, RCA, and corrective actions. Administer CUCM, Unity Connection, Cisco Emergency Responder, Webex endpoints, and voice gateway components (SIP/RTP/H.323, dial plans, SRST, CUBE). Monitor performance dashboards, produce capacity and call-accounting reports, implement approved changes, and maintain KB/SOP documentation while coordinating with OEM vendors.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve escalated UC and VC incidents from L1 using root cause analysis (RCA) and implement corrective/preventive actions.
  • •Administer and configure Cisco UC components (CUCM, Unity Connection, CER) and maintain dial plans, voicemail setup, SIP trunks, H.323 gateways, and SRST for remote sites.
  • •Administer Cisco Webex video endpoints, configure room systems, perform health checks, and troubleshoot video quality and scheduling integrations.
  • •Monitor UC/VC systems via dashboards; produce performance and capacity reports using call accounting tools to prepare usage and cost reports.
  • •Implement approved UC/VC changes, software updates, and firmware patches within maintenance windows; maintain Knowledge Base articles and SOPs and coordinate with OEM vendors for escalations.

Key Requirements

  • •Hands-on experience administering Cisco UC platforms including CUCM, Unity Connection, and Cisco Emergency Responder (CER).
  • •Experience supporting Cisco Webex devices and Control Hub (Microsoft Teams Rooms knowledge is a plus).
  • •Strong understanding of VoIP protocols (SIP, RTP, H.323) and dial plan logic (E.164, NANP).
  • •Working knowledge of voice gateways, CUBE, Session Border Controllers, and SRST configuration.
  • •Knowledge of ITIL incident and change management processes.
Education:Bachelor's in IT or Networking
Skills:DebuggingTroubleshootingWritten communicationVerbal communicationManaging competing priorities
Certifications:Cisco CCNA/CCNP CollaborationCisco Webex or Video Network SpecialistITIL FoundationMicrosoft Teams Voice Engineer Associate
Tech Stack:Cisco Unified Communications Manager (CUCM)Unity ConnectionCisco Emergency Responder (CER)Cisco WebexCisco Webex Control HubMicrosoft Teams RoomsSIPRTPH.323E.164NANPVoice gatewaysCUBESession Border ControllersSRSTITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn