Consultant - Associate - Tier 1 Technical Support Consultant

Sutherland
Sofia
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Willingness to learn","Positive attitude"]

Provide Tier 1 customer experience and technical support to German-speaking customers for consumer technology devices and smart technology. Handle inbound support via phone and email in German and English, assist with product setup, and troubleshoot connectivity and basic technical issues. Deliver consistently high-quality customer interactions while working scheduled shifts from the Sofia office, with fully paid training and support to ramp up quickly.

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FursaFursa
Sutherland
Sutherland
2 days ago

Consultant - Associate - Tier 1 Technical Support Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide Tier 1 customer experience and technical support to German-speaking customers for consumer technology devices and smart technology. Handle inbound support via phone and email in German and English, assist with product setup, and troubleshoot connectivity and basic technical issues. Deliver consistently high-quality customer interactions while working scheduled shifts from the Sofia office, with fully paid training and support to ramp up quickly.
Location: Sofia
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support German-speaking customers via phone and email in German and English.
  • •Assist customers with product setup and troubleshooting.
  • •Resolve connectivity and basic technical issues.
  • •Deliver an outstanding customer experience on every interaction.

Pay and Benefits

Perks:Paid AnnualHealth InsuranceLife InsuranceMeal VouchersMeal Allowance

Key Requirements

  • •German proficiency at B2/B2H level.
  • •English proficiency at C1 level.
  • •Excellent communication and customer service skills.
  • •Interest in technology and consumer electronics.
  • •Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
Skills:CommunicationCustomer serviceProblem-solvingWillingness to learnPositive attitude
Languages:GermanEnglish
Tech Stack:Wi-FiMobile devicesConnectivity

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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