Physical Damage Specialist - Field

USAA
United States
Workplace: OnsiteFull timeUSD 77,120 - 147,390 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Problem-solving","Communication","Prioritization"]

Serve as a field-based Physical Damage Specialist overseeing third-party vendor performance through virtual and in-person interactions. Evaluate vendor work for accuracy, quality, and contract compliance, resolve payment discrepancies, and guide decisions on borderline Total Loss situations. Build vendor partnerships, apply advanced P&C insurance knowledge, and support catastrophe operations and Auto Physical Damage throughput and risk/compliance requirements to ensure exceptional member experiences.

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FursaFursa
USAA
USAA
2 days ago

Physical Damage Specialist - Field

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a field-based Physical Damage Specialist overseeing third-party vendor performance through virtual and in-person interactions. Evaluate vendor work for accuracy, quality, and contract compliance, resolve payment discrepancies, and guide decisions on borderline Total Loss situations. Build vendor partnerships, apply advanced P&C insurance knowledge, and support catastrophe operations and Auto Physical Damage throughput and risk/compliance requirements to ensure exceptional member experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Onboard, oversee, maintain vendor partnerships, and coach performance against contractual/operational goals.
  • •Evaluate vendor work product for quality, accuracy, and adherence to contract terms and conditions.
  • •Collaborate with 3PRM on vendor footprint planning to balance member needs and operational resources.
  • •Resolve complaints and payment discrepancies within the vendor MOI and provide direction on borderline Total Loss situations.
  • •Make decisions and provide insight into physical damage losses within granted authority and advance requests for additional authority as needed.

Pay and Benefits

Salary: USD 77,120 - 147,390 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness StipendContinuing Education

Key Requirements

  • •High School Diploma or General Equivalency Diploma.
  • •4 years of auto physical damage estimating experience.
  • •Currently possess or acquire and maintain individual I-CAR Platinum Pro-Level 3 certification within 12 months of hire.
  • •Acquire and maintain an insurance adjuster license within 90 days and designated number of attempts.
  • •Capability to prioritize, solve problems, and effectively communicate next steps and resolution.
Experience:InsuranceAutomotive
Education:High School
Skills:Problem-solvingCommunicationPrioritization
Licenses:Insurance adjuster license
Certifications:I-CAR Platinum Pro-Level 3
Tech Stack:CCC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn