Patient Admin Executive

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Canonical indexed version, validated from employer's careers page.

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for patients and visitors at NMC Royal Women’s Hospital, greeting them warmly and handling in-person and phone inquiries. Manage reception intake and registration, schedule appointments, direct calls and patients to the right departments, and coordinate interpreter needs. Provide high-standard customer care with empathy, document and resolve complaints, support patient satisfaction surveys, and help ensure accurate records, billing, and confidentiality.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Be the first point of contact, greeting patients and their families and arranging interpreter support as needed.
•Provide customer care by handling inquiries and calls, directing patients and visitors to the appropriate departments, and coordinating communication across front office and clinical teams.
•Register and manage outpatient and inpatient admissions tasks, including data entry, medical record requests where applicable, and completion of required documentation.
•Schedule clinic appointments, provide physician referrals, conduct daily patient satisfaction activities, and handle complaints in a time-sensitive manner.
•Support billing and cash-handling activities, including generating bills/receipts/refunds, updating patient accounts, and performing daily reconciliations.

Key Requirements

•Diploma or graduate in any discipline.
•Ability to demonstrate highly developed communication and organizational skills.
•Ability to manage difficult patient situations, respond promptly, and solicit feedback to improve service.
•Administrative skills including attention to detail, good telephone etiquette, stress management, and time management.
•Demonstrates knowledge and practice of confidentiality policy.

Education:Bachelor's

Skills:CommunicationOrganizational skillsProblem-solvingCompassionConfidentialityStress managementTime managementMultitaskingTeamworkEmpathyCustomer-focused

Company Brief

NMC Healthcare

Website

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NMC Healthcare

1 week ago

Patient Admin Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Be the first point of contact, greeting patients and their families and arranging interpreter support as needed.
•Provide customer care by handling inquiries and calls, directing patients and visitors to the appropriate departments, and coordinating communication across front office and clinical teams.
•Register and manage outpatient and inpatient admissions tasks, including data entry, medical record requests where applicable, and completion of required documentation.
•Schedule clinic appointments, provide physician referrals, conduct daily patient satisfaction activities, and handle complaints in a time-sensitive manner.
•Support billing and cash-handling activities, including generating bills/receipts/refunds, updating patient accounts, and performing daily reconciliations.

Key Requirements

•Diploma or graduate in any discipline.
•Ability to demonstrate highly developed communication and organizational skills.
•Ability to manage difficult patient situations, respond promptly, and solicit feedback to improve service.
•Administrative skills including attention to detail, good telephone etiquette, stress management, and time management.
•Demonstrates knowledge and practice of confidentiality policy.

Education:Bachelor's

Skills:CommunicationOrganizational skillsProblem-solvingCompassionConfidentialityStress managementTime managementMultitaskingTeamworkEmpathyCustomer-focused

Company Brief

NMC Healthcare

Website