Sales & Customer Engagement Specialist (Phone)

Scale Army
Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: RemoteContractUSD 1,000 - 1,200 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Active listening","Rapport building","Objection handling","Empathy","Attention to detail"]

Handle inbound phone calls from prospective customers for telehealth and prescription enrollment, guiding qualified prospects through enrollment and purchasing while balancing conversion goals with an empathetic, customer-first approach. Build rapport, listen actively, address objections (including pricing and process questions), and follow up when appropriate. Protect confidential customer information, follow HIPAA-related procedures and escalation guidelines, and manage accurate CRM documentation across the sales pipeline.

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FursaFursa
Scale Army
Scale Army
3 days ago

Sales & Customer Engagement Specialist (Phone)

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 36 minutes agoStatus: Live

Job Summary

Handle inbound phone calls from prospective customers for telehealth and prescription enrollment, guiding qualified prospects through enrollment and purchasing while balancing conversion goals with an empathetic, customer-first approach. Build rapport, listen actively, address objections (including pricing and process questions), and follow up when appropriate. Protect confidential customer information, follow HIPAA-related procedures and escalation guidelines, and manage accurate CRM documentation across the sales pipeline.
Location: Cairo, Buenos Aires, Addis Ababa, Cape Town, Abuja
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle inbound sales calls from prospective customers interested in telehealth and prescription services.
  • •Guide qualified prospects through enrollment and purchasing, addressing non-clinical questions and promotions.
  • •Build rapport and trust quickly, using active listening to understand concerns and motivations and handle objections without high-pressure tactics.
  • •Protect confidential customer information, follow HIPAA requirements, and escalate medical/clinical questions to licensed professionals.
  • •Manage interactions in the company CRM, maintaining accurate notes, follow-up activities, and prospect/customer status throughout enrollment.

Pay and Benefits

Salary: USD 1,000 - 1,200 monthly

Key Requirements

  • •2+ years of experience in inbound sales, inside sales, consultative sales, or a high-performing customer-facing role.
  • •Proven ability to close warm inbound sales opportunities.
  • •Experience handling objections and converting interested prospects into customers.
  • •Experience managing customer conversations through structured sales processes.
  • •Experience using CRM platforms to document customer interactions and sales activity.
Experience:2+ yearsTelehealthDigital healthcare
Skills:Active listeningRapport buildingObjection handlingEmpathyAttention to detail
Tech Stack:CRMGoHighLevelHubSpotSalesforceZendeskHIPAA

Company Brief

Scale Army
Scale Army is a growth marketing agency that helps startups and SMBs scale through performance marketing, paid media, and data-driven customer acquisition strategies tailored to drive revenue and growth.
Industry: Professional Services
Company Size: Small (11 to 50 employees)
Growth: Established Company
Funding: Bootstrapped
Website