Engineering Manager, Customer Experience

Lead end-to-end scaling of Seller Provided Support (SPS), an initiative that helps sellers resolve buyers’ post-purchase issues while reducing refunds. You’ll manage a full-stack team and design scalable systems integrating with messaging, payments, and logistics. Partner closely with Product, Design, and platform teams to drive measurable refund-rate reduction, strong CSAT, and high adoption across all sellers—expanding the CX support platform as you grow the team.