1 day ago

Strategic Customer Success Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own customer health and revenue realization for a defined portfolio of Forbes Global 2000 accounts, serving as a strategic advisor on MongoDB best practices and technology strategy. Guide customers through deployment health, time-to-value, and renewal planning from committed ARR through active consumption. Proactively design remediation plans, resolve escalations, coordinate with product and internal teams, and lead executive business reviews to drive long-term growth.

Location: Paris, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy, including enablement sessions and recommendations to accelerate time-to-value.
•Guide customers through the customer journey by overseeing the technical success plan from committed ARR to active consumption, including deployment health and operating/maturing MongoDB environments.
•Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices.
•Facilitate resolution of high-stakes customer challenges and de-escalate critical issues, including outages with financial impact and designing custom MongoDB solutions when needed.
•Build and execute account plans to mitigate risk and drive growth, lead executive business reviews, document interactions in Gainsight and Salesforce.com, and provide signals from MongoDB Atlas to internal product and leadership teams.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

•9+ years in Customer Success, Technical Account Management, Professional Services, or similarly customer-centric roles for a technical product (ideally consumption-based).
•5+ years accountable for customer health and revenue realization for a portfolio of accounts (Forbes Global 2000 customers).
•Fluency in French and English.
•A strong technology mindset and aptitude to learn databases and MongoDB; prior exposure to database, cloud, and infrastructure is a plus.
•Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) and the ability to build or improve processes with autonomy.

Experience:9+ years

Skills:Customer centricityAutonomyConflict resolutionCollaborationBusiness acumen

Certifications:MongoDB DBA trackHyperscaler certifications

Languages:FrenchEnglish

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureGainsightSalesforce.com

Company Brief

MongoDB

Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn

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MongoDB

1 day ago

Strategic Customer Success Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Paris, Dublin

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Serve as strategic advisor to customers, providing guidance on MongoDB best practices and overall technology strategy, including enablement sessions and recommendations to accelerate time-to-value.
•Guide customers through the customer journey by overseeing the technical success plan from committed ARR to active consumption, including deployment health and operating/maturing MongoDB environments.
•Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices.
•Facilitate resolution of high-stakes customer challenges and de-escalate critical issues, including outages with financial impact and designing custom MongoDB solutions when needed.
•Build and execute account plans to mitigate risk and drive growth, lead executive business reviews, document interactions in Gainsight and Salesforce.com, and provide signals from MongoDB Atlas to internal product and leadership teams.

Pay and Benefits

Perks:Parental LeaveFertility Assistance

Key Requirements

•9+ years in Customer Success, Technical Account Management, Professional Services, or similarly customer-centric roles for a technical product (ideally consumption-based).
•5+ years accountable for customer health and revenue realization for a portfolio of accounts (Forbes Global 2000 customers).
•Fluency in French and English.
•A strong technology mindset and aptitude to learn databases and MongoDB; prior exposure to database, cloud, and infrastructure is a plus.
•Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) and the ability to build or improve processes with autonomy.

Experience:9+ years

Skills:Customer centricityAutonomyConflict resolutionCollaborationBusiness acumen

Certifications:MongoDB DBA trackHyperscaler certifications

Languages:FrenchEnglish

Tech Stack:MongoDBMongoDB AtlasAWSGoogle CloudMicrosoft AzureGainsightSalesforce.com

Company Brief

MongoDB

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2007

Glassdoor: 4.1

Website LinkedIn