Senior Software Engineer, Agent Product

Decagon
San Francisco
Workplace: OnsiteFull timeUSD 250,000 - 350,000 annuallyFunction: Software EngineeringExperience: 5+ yearsSkills: ["Python","Typescript","Asynchronous programming","Systems design","Troubleshooting","Multimodal models"]

Senior Software Engineer for the Agent Engineering team building scalable AI agents that handle complex customer interactions and drive retention, working end-to-end from implementation to iteration. You’ll collaborate with leaders across industries, evaluate 최신 models, and scale integrations for large enterprise customers, ensuring reliability across a multi-model technology stack.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Decagon
Decagon
5 months ago

Senior Software Engineer, Agent Product

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Senior Software Engineer for the Agent Engineering team building scalable AI agents that handle complex customer interactions and drive retention, working end-to-end from implementation to iteration. You’ll collaborate with leaders across industries, evaluate 최신 models, and scale integrations for large enterprise customers, ensuring reliability across a multi-model technology stack.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
  • •Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
  • •Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
  • •Own end-to-end delivery of features from implementation to iteration with a focus on reliability and scale
  • •Collaborate with customers and leaders across industries to solve users’ needs with intuitive AI agents

Pay and Benefits

Salary: USD 250,000 - 350,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision

Key Requirements

  • •Have 5+ years of industry experience in software engineering
  • •Proficiency with Python, Typescript and asynchronous programming
  • •A high degree of comfort digging into system failures within deep technology stacks using any tool necessary
  • •Experience with multi-modal models (even better)
  • •Strong ownership and ability to ship end-to-end solutions that scale to millions of users
Experience:5+ yearsAIConversational AISoftware engineeringMachine learning
Skills:PythonTypescriptAsynchronous programmingSystems designTroubleshootingMultimodal models
Tech Stack:PythonTypescriptAsynchronous programmingAI agents platformModel evaluation

Company Brief

Decagon
Builds conversational AI agents and a platform that automates customer support across chat, email, and voice, enabling brands to deliver concierge-level customer experiences at scale.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2023
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor